Administrative Assistant - Intermediate

We are seeking an Appeals Assistant to provide administrative, hearing, client service and document support to Appeals Officers, Hearing Chairs, Vice Chairs and Commissioners. The successful candidate will act as a key point of contact for parties participating in appeal hearings and will support the appeal process before, during and after hearings.

Key Responsibilities

• Provide administrative support to Appeals Officers and other internal stakeholders.

• Prepare and distribute correspondence to participating parties.

• Create Document Indexes for Appeal Documents Packages.

• Notify Appeals Officers of new submissions, hearing changes, adjournments and other relevant circumstances.

• Coordinate teleconference and video conference information for hearings.

• Provide instructions to participants attending hearings in person, by telephone or by video conference.

• Attend and record appeal hearings.

• Troubleshoot and resolve hearing-related process or technical issues.

• Respond to client and stakeholder inquiries before hearings.

• Support clients when distress, emergency or crisis situations arise.

• Maintain accurate appeal and hearing statuses within ACES.

• Monitor status benchmarks and timelines for assigned work.

• Work with internal teams to resolve reporting errors or omissions.

• Format and proofread Hearing Chair decisions.

• Review policy and legislative references within decision documents.

• Provide plain-language and editing feedback.

• Ensure decisions comply with Appeals Commission style and formatting requirements.

• Communicate with Hearing Chairs regarding suggested changes or apparent errors.

• Prepare final decisions for publication and distribution, including publication on CanLII.

Must-Have Qualifications

• High School Diploma or GED.

• Minimum 2 years of relevant experience in a similar administrative, coordination or support role.

• Minimum 2 years of experience working directly with clients and/or stakeholders.

• Minimum 2 years of experience using Microsoft Office Suite.

• Minimum 2 years of experience working in a fast-paced environment.

• Minimum 2 years of experience adapting to new business environments and working with business and technical teams.

• Clear verbal and written communication skills.

• Strong organizational skills with the ability to manage multiple priorities.

• Strong attention to detail.

• Ability to interact professionally with internal and external stakeholders.

Nice to Have

• Relevant post-secondary education in office administration or a related field.

• 2+ years of experience with information governance, records management or information management.

• 2+ years of experience with privacy, security and information management concepts.

• Experience working within the Government of Alberta, including 1GX, or a comparable government environment.

• Experience working with workers' compensation systems such as WCB.