Experienced Customer Service Coordinator Scheduler HVACPlumbing

ANTON PLUMBING HEATING & COOLING is a family-owned and operated plumbing, heating, and cooling business that has been serving New Jersey for more than a decade. We aren’t a giant, cold corporation; we’re a team that treats our employees like family and our customers like neighbors. We are looking for a high-level Customer Service Lead who doesn't just "book calls," but understands the mechanics of the trade. The Role This isn’t an entry-level position. Your goal is to maximize our technicians' efficiency while providing the best service to our customers. Key Responsibilities 10+ Years of Industry Experience: You must have an advanced level understanding of Plumbing, Heating, and Cooling service requests. Expert Troubleshooting: Use your 10+ years of industry knowledge to vet incoming calls, estimate timeframes accurately, and provide initial guidance to customers. Tech-Savvy: Proficiency with industry dispatch software (e.g., ServiceTitan, Housecall Pro, ServiceFusion or similar) is a must. Strategic Dispatching: Manage the daily schedules and ensure the right tech is sent to the right job based on skill set and location. Logistics Management: Adjust schedules on the fly as emergencies arise, keeping technicians informed and customers updated on ETAs. Workflow Optimization: Maintain our dispatch software (CRM) with precision, ensuring all permits, notes, parts orders, and follow-ups are documented. Why Join ANTON PLUMBING HEATING & COOLING? Competitive Pay Place for growth and stability Direct Deposit Bonus-based performance PTO #J-18808-Ljbffr Anton HVAC & Mechanical LLC