Onboarding/Client Success Manager

ShipNomad | Lebanon, TN | On-site | Full-Time $65,000–$70,000 base + performance bonus About ShipNomad ShipNomad is one of the fastest-growing third-party logistics (3PL) providers in the Southeast. We serve a rapidly expanding portfolio of direct-to-consumer and wholesale brands across pets, apparel, beauty, supplements, and lifestyle categories. We have grown 175% and we're just getting started. What started as a simple idea — finding a better way to fulfill orders — has become something much bigger: a mission to give DTC brands the kind of partner they actually deserve. About the Role The Onboarding / Client Success Manager is the single owner of the client experience at ShipNomad. You\'ll lead every new client from signed contract through go-live, then continue as their primary day-to-day relationship manager as they grow with us. You\'ll also partner directly with leadership on contract reviews and redlines during the onboarding process. This is a foundational role with a clear growth path to Director of Client Operations. The right person will own the client journey end-to-end, build the systems and playbooks that define how ShipNomad operates, and step into a leadership track as we scale. What You'll Do Own end-to-end client onboarding, from signed MSA to first shipment Lead kickoff calls, build onboarding timelines, and manage client-facing project plans Coordinate cross-functional handoffs between Sales, Fulfillment, and Systems Oversee integration setup (Shopify, Amazon, WMS connections, EDI) Lead contract reviews and redlines on MSAs, SLAs, SOWs, and Exhibit A pricing alongside leadership Serve as the primary day-to-day point of contact for your book of business Conduct monthly or quarterly business reviews with key accounts Build and continuously improve the ShipNomad onboarding playbook, SOPs, and client-facing templates Drive retention, satisfaction, and expansion across your portfolio What You Bring Required: 2+ years in client success, account management, implementation, onboarding, or operations — ideally at a 3PL, SaaS, logistics tech, or e-commerce company Experience reviewing and redlining commercial contracts (MSAs, SOWs, SLAs) Proven ability to run multiple onboardings in parallel without dropping balls Excellent written and verbal communication High attention to detail, especially around pricing, SKUs, integrations, and billing Proficiency with Google Workspace, Excel, and modern project management tools Preferred: Direct 3PL, fulfillment, or supply chain experience Familiarity with WMS platforms (ShipHero, Logiwa) and e-commerce platforms (Shopify, Amazon) Experience building onboarding processes from the ground up Working knowledge of parcel carriers (USPS, UPS, FedEx, DHL eCommerce) Experience with EDI or API integrations What We Offer $65,000–$75,000 base salary plus performance-based bonus Clear growth path to Director of Client Operations Direct access to the founding team and real influence on company direction Health benefits and PTO A founder-led, high-trust culture where hungry, detail-obsessed operators thrive How to Apply Email your resume and a short note about the most complex client onboarding or contract situation you\'ve personally owned to our hiring manager: We read every application and move fast on the right people. #J-18808-Ljbffr ShipNomad