Bilingual English/Spanish - Healthcare Customer Experience Specialist

Support the client’s customers with questions about how to obtain diabetes care devices through various providers Answer high-volume inbound customer calls Engage with callers, actively listen, analyze their needs, and provide superior service Navigate multiple applications to research solutions Multitask while providing accurate, timely, step-by-step instructions Resolve conflicts and assist frustrated customers Work onsite initially and transition to a performance-based hybrid schedule Follow assigned full-time schedules and work in a structured call-center environment Requirements Fluent (verbal and written) in both English and Spanish At least 18 years or older High School Diploma, or equivalent Able to successfully pass a criminal background check Reasonable driving distance to the Greenville, SC site Able to work onsite initially, then move to a hybrid schedule based on performance Able to work full-time, with overtime opportunities as needed 100% strict adherence to the assigned schedule Availability for shifts including evenings, weekends, and holidays Reliable attendance Strong computer knowledge and ability to type at least 30 wpm Excellent English written and verbal communication skills Willingness to follow procedures and policies Ability to multitask applications while speaking with customers by phone Ability to work in a fast-paced, time-pressured environment taking back-to-back calls Ability to actively listen, demonstrate empathy, and resolve customer problems Ability to handle frequent conflict situations and upset customers Ability to sit, reach, communicate verbally and electronically, type, read, multitask, and concentrate for prolonged periods Ability to use hands to handle, control, or feel objects, tools, or controls Previous call center experience, preferred Experience with or understanding of health insurance in the US, preferred Experience with diabetes, medical background, or exposure to medical terms, preferred Secure, quiet, distraction-free private home office with a door during the hybrid phase Hardwired DSL, Fiber, or Cable Internet via Ethernet Minimum internet speed of 20 Mbps download and 3 Mbps upload Ping less than 100 ms Core Competencies Demonstrates fluency in English and Spanish, providing exceptional customer service in a fast-paced call center environment. Capable of multitasking and navigating multiple applications while effectively resolving customer inquiries related to diabetes care devices. Highest-signal resume keywords Fluent In English And Spanish Customer Service Experience Call Center Experience Ability To Multitask Strong Computer Knowledge ATS Optimization Keywords Hard Skills Typing Speed Of At Least 30 Wpm Knowledge Of Health Insurance Understanding Of Medical Terms Experience With Diabetes Care Ability To Follow Procedures And Policies Soft Skills Active Listening Empathy Conflict Resolution Excellent Verbal Communication Reliable Attendance Certifications & Qualifications High School Diploma Or Equivalent Industry Keywords Call Center Environment Customer Support Diabetes Care Devices Medical Background Tools & Technologies DSL Internet Fiber Internet Cable Internet Ethernet Connection #J-18808-Ljbffr Jobtailor