Patient Services Coordinator

Patient Services Coordinator

Company: Low T Center
Location: South Austin, TX
Employment Type: Full-Time | Onsite
Compensation: $23/hour

Join a Team That's Making a Difference!

SynergenX | Low T Center | HerKare are growing, and we're looking for an enthusiastic, people-focused Patient Services Coordinator to join our South Austin team!

We are leading providers of hormone replacement, weight management, and targeted wellness services , dedicated to helping patients feel their best and reach their health goals.

As a Patient Services Coordinator, you'll be one of the first people patients interact with and will play an important role in creating a welcoming, positive, and professional experience from the moment they walk through the door.

Whether you're looking to grow your healthcare career or bring your customer service experience into a rewarding new environment, we'd love to meet you!

Position Summary

The Patient Services Coordinator is responsible for providing exceptional customer service while supporting the daily administrative operations of our South Austin clinic .

You'll welcome patients, coordinate appointments, answer questions, assist with billing and insurance inquiries, and help keep the clinic organized and running efficiently.

The ideal candidate is friendly, energetic, organized, dependable, and genuinely enjoys helping people .

Key Responsibilities

• Welcome patients with a warm, friendly, and positive attitude.
• Check patients in and assist with rooming as needed.
• Coordinate appointments and help maintain an efficient clinic schedule.
• Answer incoming calls promptly and professionally.
• Respond to patient emails, text messages, and faxes and ensure timely follow-up.
• Answer patient billing and insurance questions and assist with resolving concerns.
• Clearly explain insurance coverage, benefits, and out-of-pocket costs.
• Accurately enter and update patient and insurance information.
• Collect and process patient payments when needed.
• Build strong patient relationships and provide an exceptional overall experience.
• Complete bi-monthly inventory and help keep the clinic stocked and organized.
• Keep snacks, supplements, and other patient-facing products organized and fully stocked.
• Complete cash deposits twice weekly and maintain accurate End-of-Day records.
• Support the clinic team with administrative and clerical tasks as needed.
• Maintain a clean, organized, and welcoming front desk and waiting area.
• Attend monthly, quarterly, and annual meetings as needed.
• Follow HIPAA requirements and all clinic policies and procedures.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Previous healthcare or front-office experience preferred.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Comfortable working with computers, email, fax, and other basic technology.
• Ability to maintain patient confidentiality and professionalism.
• Dependable and able to work effectively as part of a team.
• Successful completion of a criminal background check.

Schedule Requirements

Our South Austin clinic operates Monday through Saturday:

• Monday: 8:00 AM-5:00 PM
• Tuesday: 8:00 AM-7:00 PM
• Wednesday: 8:00 AM-1:00 PM
• Thursday: 7:00 AM-5:00 PM
• Friday: 8:00 AM-5:00 PM
• Saturday: 8:00 AM-12:00 PM

Saturday Availability: Must be available to work 2-3 Saturdays per month .

Employees are expected to arrive 15 minutes before their scheduled shift and accurately record all time worked.

What We Offer

• $23/hour
• Two weeks of paid training
• Health, dental, and vision insurance
• Disability insurance
• 401(k) with 5% company match
• Company-provided scrubs
• Paid Time Off
• Tuition reimbursement
• Employee discount + Plus One
• Career growth and advancement opportunities
• Supportive, patient-focused team environment

Ready to Join Us?

If you're ready to bring your energy, personality, and passion for helping people to a growing healthcare organization, we'd love to hear from you!

Join Low T Center in South Austin and become part of a team dedicated to helping patients feel better, live healthier, and feel confident every day.

Important Information About Your Application

All applications and candidate communication are managed directly by our Talent Acquisition team.

Please do not contact the clinic or Human Resources regarding your application status. Clinic teams are focused on patient care and are not involved in reviewing applications or providing application updates.

If your qualifications match the position, a member of our Talent Acquisition team will contact you directly regarding next steps.

Equal Opportunity Employer

Low T Center is an equal opportunity employer committed to providing a workplace where individuals are respected, valued, and given the opportunity to succeed. We do not discriminate based on any legally protected characteristic. Reasonable accommodations are available upon request.

AI Note-Taking Disclosure

We may use an AI-assisted tool during portions of the interview process for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates.

All employment decisions are made by members of our hiring team based on the candidate's qualifications, experience, and overall fit for the position.