MQM Program Coordinator, Fuqua School of Business

Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. MQM Program Coordinator, Level 10 Be You. Occupational Summary The MQM Program Coordinator (level 10) provides significant support to the Master of Quantitative Management: Business Analytics (MQM:BA) program while also engaging with the additional two one-year programs: Master of Management Studies (MMS) and Master in Business, Climate, and Sustainability (MBCS). This role is responsible for supporting the planning and coordination of MQM:BA program-led and student-led events. In addition, the Program Coordinator will serve as a point of contact for students via program-wide communication and periodic individual student support. Work will be both individual and team based. This position requires, as needed, evening and weekend availability. Be Bold. Work Performed Program Sponsored Event Planning, Execution, and Evaluation

• Help plan, coordinate, and assist with social, co-curricular, and academic programing for students. This includes but is not limited to: orientation, graduation, Winterfest (Fuqua-wide event), Duke Chapel climbs, beginning of term events, end of term events, social events (e.g. BINGO, trivia), technical workshops, data competitions, and guest speakers. Planning logistics include but are not limited to: room reservations, catering, placing orders for event supplies including promotional materials, room setup, distribution of materials, creating attendance sheets and name tags, generating parking passes, and meeting special guests.
• Provide event overview in a timely manner. Communicate with staff to outline roles and responsibilities.
• Monitor and evaluate event planning process for large and small events. Recommend and implement modifications as needed to enhance the student experience.

Student Support

• Assist the student leadership association with event planning. This includes but is not limited to: idea generation, knowledge of Fuqua and Duke policies regarding event planning, suggesting catering/food service, connecting students with appropriate internal and external vendors, and ordering materials.
• Supervise students when needed during student led events.
• Periodic coaching of students in areas such as: time management, class preparation, team dynamics, navigating friendships, transition to Durham, transportation, travel etcetera.
• Refer students to relevant staff members for deeper/more critical/time sensitive concerns is essential.
• Help collect and maintain resources for student engagement and support to include but not limited to: academic, student life, team building, and health and wellness.
• Support staff, as needed, to help students with testing accommodations.
• Support staff, as needed, to help students return from a leave of absence.

Student Communication

• Monitor and respond to incoming student questions. Questions are variable and can include but are not limited to: class schedules, student health insurance, visas, housing, safety, shopping, and dining.
• Compile and distribute weekly newsletters for students during the academic year. Responsibilities include but are not limited to: adding/updating events on the student calendar, promotion of Fuqua and Duke-wide resources and opportunities, notifications of class/room changes, and providing resources for cultural, spiritual, and identity centers. Responsible for accuracy in all printed and electronic materials and correspondence.
• Notify students of academic teams and team changes.
• Support the review of student team charters and provide feedback to teams.
• Create surveys to collect academic and non-academic information. Examples include the following and are not limited to: t-shirt sizes, class elective sign-ups, class speaker nominations, teaching awards etc. Review, compile, clean-up and disseminate results to Fuqua staff.

General Administration

• Collaborate with other staff in the admissions, marketing, alumni relations, and career services departments as it relates to support, knowledge sharing, and collaboration for student needs and/or issues.
• Perform other related duties as relevant to the work described above.

Required Skills and Qualifications Education/Training Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program. Experience Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. Skills Organizational skills and attention to details. Excellent written and verbal communication skills. The ideal candidate will be able to fluidly transition between working professionally with graduate students, faculty, and staff. Ability to work with, relate to, and empathize with students. Skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems. Skills evaluating program performance, summarizing findings, communicating results, and forming an action plan. Proficiency in Microsoft Office with an emphasis on Word, Powerpoint, and Excel. Prior experience utilizing survey tools such as Qualtrics. Preferred experience working with international students. Preferred experience teaching or working with English language learners. Physical Requirements Successful applicant must be able to walk, carry, sit, stand, stoop, reach, hear/listen, grasp and lift 50 lbs. Choose Duke. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $44,766.00 to USD $71,706.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: View email address on click.appcast.io; phone: View phone number on click.appcast.io).