Customer Success Engineer

About CIM CIM is a real-time building performance optimisation platform for asset owners and operators of large commercial property portfolios. Most buildings still rely on delayed, report-based fault detection and disconnected systems — leading to slow action, unclear ownership, and issues that persist longer than they should. CIM replaces that model. Our platform automatically turns building data into daily action, not monthly reports. Issues surface as they happen, and every fault is tracked from detection through to resolution with full visibility across buildings, systems, and teams. By connecting all building systems into a single operational view, CIM creates accountability where it’s traditionally missing. Automation plays a core role — smart alerts prioritise what matters, and guided fix steps make resolution faster and repeatable. For this role, that means working closely with our engineering partners and their clients to ensure performance issues move from detection → ownership → action → resolution — every day. Will you join us? About the Role We’re looking for a Customer Success Engineer with 2–5 years’ experience in HVAC, BMS, or building services who wants to apply their technical expertise to real-world operational and sustainability challenges. This is not a traditional customer support or sales role. It’s a hands‑on engineering and partner-facing role where you’ll work directly with building data, complex systems, and engineering partner teams to improve how buildings perform — in real time. You’ll play a key role in ensuring our engineering partners can successfully embed CIM into their workflows and consistently deliver measurable outcomes for their clients. What You’ll Do Technical Performance & Optimisation Use CIM’s PEAK platform to monitor building systems, equipment health, energy use, and comfort conditions across partner‑managed portfolios. Diagnose operational issues across HVAC, BMS, and building services using live and historical data. Identify inefficiencies, faults, and performance gaps and translate them into clear, actionable recommendations for partner engineering teams. Support configuration and optimisation of fault detection workflows to ensure issues are prioritised and resolved consistently. Contribute to HVAC optimisation strategies that improve efficiency, comfort, and asset performance. Engineering Partner Enablement Work directly with engineering partners to embed CIM into their day‑to‑day operational processes. Build strong working relationships with partner engineering leads and site teams. Help partners interpret CIM insights and translate data into execution on site. Support partner adoption, optimisation, and performance reviews. Conduct site visits across the US as required to enable adoption and outcomes. Onboarding & Commissioning Support Support onboarding and commissioning activities in partnership with CIM’s integrations team. Assist with data validation, system configuration, and performance tuning. Help partners achieve fast time‑to‑value across new portfolios and sites. Product & Platform Feedback Bring US partner insights and operational edge cases back into the business. Help close the loop between detected issues, resolved outcomes, and platform evolution. Partner with Product and Engineering teams to ensure improvements are grounded in real building performance challenges. Who This Role Is For You'll thrive in this role if you: Enjoy getting under the hood of how building systems actually work. Like solving complex problems using data and engineering judgement. Are confident working directly with technical partners and client stakeholders. Care about sustainability, efficiency, and measurable performance outcomes. Want exposure to large commercial portfolios and modern analytics technology. Are excited by helping scale a partner‑led delivery model in the US. What You’ll Bring Required Degree in Mechanical, Electrical, Mechatronic, Building Services Engineering, or a related field. 2–5 years’ experience in HVAC, BMS, commissioning, energy, or building performance roles. Strong understanding of commercial building systems and how they operate in live environments. Experience working in technical stakeholder‑facing contexts. Strong analytical and problem‑solving skills. Clear written and verbal communication skills. Ability to work autonomously while collaborating closely with a distributed team. Valid driver’s license and willingness to travel to partner and client sites (primarily US‑based). Nice to Have Experience working with engineering service providers or building operators. Familiarity with LEED, ENERGY STAR, or similar US performance frameworks. Exposure to analytics platforms, fault detection tools, or SaaS products. Who You’ll Work With Reporting to and working closely with a US‑based Customer Success Manager Collaborating with Engineering Partners and their client teams Partnering internally with Product, Engineering, Integrations, and Sales Our Values Each day you deliver your role with our CIM Values front of mind: Building Joy – Our work provides customers and partners with superpowers. Create with Meaning – We never underestimate the climate challenge we face. It’s Urgent – We take initiative and act with real urgency. Curiosity Ignites – There’s always a better way. Expert Learners – We mentor, share ideas, and collaborate. Be a Legend – Empathy over ego. We look out for each other. What Else Can We Tell You Competitive salary and benefits (Healthcare, 401k etc) Hybrid working model (Denver‑based) Strong onboarding and technical development support Opportunity to grow as we scale our US partner model A mission‑driven company where your work genuinely matters We’re aware of research that indicates people identifying as women or from under‑represented groups are far less likely to apply for roles if they don’t meet 100% of the requirements. At CIM, we’re interested in hiring passionate and curious people that are motivated to make a difference — so please still apply even if you don’t meet every single requirement. #J-18808-Ljbffr CIM