Regional Manager

Regional Manager

The Regional Manager is responsible for the operational and financial performance of the company's apartment community portfolio at the property level, ensuring operational efficiency, profitability, and compliance with industry standards. This role owns property-level budgets, capital condition oversight, and emergency preparedness, in addition to directly supervising Property Managers, managing labor across sites, and maintaining resident relations. The Regional Manager translates company-wide initiatives and priorities into on-the-ground execution across all sites.

Essential Functions:

Operational Management:

• Oversee portfolio operations and ensure consistency and quality standards across all sites.
• Implement and monitor company initiatives, policies, and systems, ensuring consistent adoption and follow-through at each property.
• Implement and maintain Standard Operating Procedures at the property level to enhance efficiency.
• Identify and standardize process improvements at the property level, adapting portfolio-wide standards to site-specific needs.

Financial Oversight:

• Collaborate with Director and leadership to develop property budgets.
• Maintain the annual property budget for each site, from preparation through execution.
• Review budgets and monitor ongoing financial performance against plan.
• Improve NOI and profitability at the property level through revenue, expense, and operational initiatives.
• Manage and approve vendor relationships and site-level spending, including purchase orders and contracts.
• Support Director with developing leasing strategy, including renewal increases and occupancy targets, for each property.

Team Leadership:

• Directly supervise Property Managers and their staff, including workload, scheduling, and day-to-day direction.
• Coach and mentor managers, providing ongoing and corrective coaching as needed following our standard process.
• Recruit, hire, onboard, and train property-level staff.
• Manage labor across sites, including staffing levels, scheduling, and labor cost control.
• Assess training needs, develop training plans for property teams and conducting training supported by Human Resources.
• Evaluate and manage employee performance, including formal performance reviews and corrective action.

Resident Relations:

• Manage resident experience portfolio-wide, including handling escalated complaints and addressing recurring satisfaction themes.

Compliance and Risk Management:

• Ensure regulatory compliance and manage operational risk, including Fair Housing, health and safety, and required life-safety inspections (fire systems, elevators, pools).
• Conduct audits and monitor compliance results, following up on findings until resolved.
• Conduct property visits and inspections on a regular cadence.
• Conduct capital inspections to assess capital project status and long-term asset condition.
• Own emergency planning and response for each site, including preparedness plans and incident coordination.

Reporting and Communication:

• Monitor, track, and communicate outlined KPIs reflecting overall property performance.
• Communicate organizational priorities to property teams, ensuring alignment with company direction.
• Facilitate cross-team coordination between property teams and corporate departments.

Qualifications:

• Bachelor's degree.

• Proven experience (5+ years) in property management

• At least 3 years in a multi-site or supervisory capacity.

• Demonstrated experience owning property-level budgets and driving NOI performance.

• Working knowledge of Fair Housing laws and other applicable federal, state, and local housing regulations.

• Experience with capital planning, capital inspections, or major asset condition assessments.

• Experience developing or executing emergency preparedness and incident response plans.

• Strong knowledge of property management software, lease agreements, and real estate regulations.

• Excellent leadership, communication, and problem-solving skills.

• Ability to travel frequently between properties.

Preferred Skills:

• Certified Property Manager (CPM), Accredited Residential Manager (ARM), or similar certification.

• Strong financial acumen and ability to develop and manage property budgets.

• Proven ability to manage labor costs and staffing levels across multiple sites.

• Experience designing or delivering staff training programs.

• Experience managing a diverse portfolio, including residential, commercial, and mixed-use properties.

Physical Requirements:

• Ability to speak, read, write, and understand the English language.

• Ability to lift objects weighing 25 lbs. without the assistance of tools or devices.

• Prolonged periods of standing and walking.

• Able to walk the property and show units without assistance, including walking up two flights of stairs or between buildings on the property.

• Prolonged periods sitting at a desk and working on a computer.

Position Standards:

Past Tenant Delinquency: Every month the Regional Manager should review and verify with the site manager the delinquency and prepaid balances.

Payables: The Regional Manager will review and approve property payables weekly.

Payroll: The Regional Manager will review and approve the managers' weekly payroll and submit it to the Corporate HR Department.

Labor Management: The Regional Manager will manage staffing levels and labor costs across all sites, adjusting schedules and headcount to match occupancy and seasonal need.

Budgets: Collaborate with Director and leadership to develop property budgets for ownership review and approval 60 days before each property's fiscal year ends.

Financial Review: The Regional Manager will review operating income and expenses to ensure that properties are meeting or exceeding their operating budgets and goals, and will implement necessary changes to maximize NOI.

Daily/Weekly Reports: The Regional Manager will review KPI reporting to ensure that property goals are met, and will work with site managers to make necessary changes to ensure property goals are being met.

Property Goals/Planning: The Regional Manager will work with site managers and maintenance supervisors to set property goals for each site, including collaborating with the Director on leasing strategies, rents and renewal rates, maintenance projects, and timelines.

Site Audits: The Regional Manager will conduct property audits to ensure that all tenant files, payables, and accounting are accurate, and that all policies and procedures are being followed and documented accordingly, reporting suggestions for improvement to the Director of Property Management.

Critical Task Tracking: The Regional Manager will keep critical tasks up to date for each property and ensure site staff completes them by or before the due date of each task.

Capital Inspections: The Regional Manager will conduct or oversee capital inspections on a regular cadence, documenting asset condition and capital project status, and will report findings and recommendations to the Director of Property Management.

Emergency Planning: The Regional Manager will maintain a current emergency preparedness and response plan for each site and will coordinate the response to any site-level emergency or incident.

Staff Review and Training: The Regional Manager will conduct staff evaluations in conjunction with the site manager and implement training as needed to ensure staff are performing at set expectations, including training new staff members as needed.

Company Policies: The Regional Manager will be responsible for implementing all new company policies and procedures, as well as any new software or services to be used by the company or specified properties.

Benefits and Compensation:

• $75,000 to $90,000 annually

• Medical, Dental, and Vision Insurance

• Life Insurance

• 401k with Match

• Paid Time Off

• Company Paid Holidays

• Referral Program