Health Advisor

Health Advisor The role of a Health Advisor is to provide high‑touch customer service to PinnacleCare members, building strong relationships while helping them navigate the healthcare system to receive the best and most expeditious care available. Location: Midwest (Chicago, Milwaukee, Minneapolis, Michigan, Ohio, Iowa, Indiana). Candidates must live within this region. Responsibilities Guide every step of care: act as the trusted coordinator for all aspects of members’ healthcare, collecting medical records, scheduling appointments, and arranging second opinions with top physicians as needed. Provide expert insights: collaborate with Medical Directors and Researchers to offer up‑to‑date information on treatments, clinical trials, and specialist physicians, enabling members to make informed decisions. Deliver caring, high‑touch service: serve as a dependable and compassionate support for members and their families throughout the healthcare journey. Build strong medical partnerships: develop and nurture relationships with physicians and hospital staff to ensure the best possible care for members. Qualifications Ability to work with a diverse range of people. Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse, or other health‑related field. Background in medical social work, nursing, or case management. Clinical medicine, direct patient care, or case management experience. Hospital setting experience is preferred. Self‑starter with the ability to work independently and as part of a team. Excellent communication skills and sense of urgency. Strong, service‑oriented communication with the ability to collaborate with others. Adaptability to a changing, fast‑paced work environment. Proficiency with MS Office. Excellent time‑management and multitasking skills, decisiveness, bias toward action, and a proactive approach to member needs. Benefits Generous vacation and sick leave, market‑leading paid family, parental and adoption leave, and a partially‑paid sabbatical program. Health plans, company‑paid life and AD&D insurance, and disability programs. 401(k) plan with employer‑paid match and employer‑funded retirement account. Flexible work environment with a friendly, caring, collaborative, and inclusive culture. Salary Range: $76,200 – $114,300. We are committed to pay transparency and equity; compensation will be based on individual skills, experience, education, and geographic location. The position may also include a discretionary annual incentive award based on performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Sun Life