General Manager

Job Description

Job Description

Job Description: General Manager (Operations & Quality)

Role Overview

We are seeking a hands-on General Manager to oversee our daily facility operations. You will be responsible for balancing high-level business administration with floor-level production management. The ideal candidate is a technical problem-solver who ensures our machinery runs at peak efficiency, our quality standards meet customer expectations, and our administrative processes remain organized and scalable.

Key Responsibilities

1. Production & Machine Operations

• Technical Oversight: Supervise and operate production machinery, ensuring all equipment is calibrated, maintained, and running safely.

• Workflow Optimization: Manage the production schedule to ensure timely completion of orders while minimizing machine downtime.

• Maintenance Management: Coordinate preventative maintenance schedules and lead troubleshooting efforts when technical issues arise.

2. Quality Control & Customer Service

• Quality Assurance: Implement and enforce rigorous quality control protocols to ensure every output meets or exceeds customer specifications.

• Client Liaison: Act as the primary point of contact for high-level customer inquiries, resolving technical issues or order concerns with a service-oriented mindset.

• Continuous Improvement: Gather customer feedback to identify product or process weaknesses and implement corrective actions.

3. Operational Leadership & Organization

• Staff Management: Lead, mentor, and schedule production staff to foster a culture of accountability and safety.

• Systems Administration: Maintain organized digital and physical records, including inventory logs, maintenance reports, and order tracking.

• P&L Responsibility: Oversee facility budgeting, procurement of raw materials/parts, and cost-control initiatives to ensure profitability.

Qualifications

• Experience: 5+ years in a manufacturing or technical operations environment, with at least 2 years in a leadership/management capacity.

• Technical Aptitude: Proven ability to operate, troubleshoot, and perform basic maintenance on industrial machinery.

• Organization: Exceptional administrative skills; proficiency with ERP software, Microsoft Office (Excel/Word), or project management tools.

• Communication: Strong interpersonal skills with the ability to bridge the gap between technical production needs and customer expectations.

Core Competencies

• Mechanical Troubleshooting: Ability to diagnose root causes of equipment failure.

• Process Discipline: A systematic approach to organizing workflows and maintaining documentation.

• Customer Advocacy: A "quality-first" mentality that prioritizes client satisfaction.

• Adaptability: Comfortable switching between office-based management and floor-based technical support.

DPL Skills

\nCompany Description

As one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.

Company Description

As one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.