Solutions Architect

Role Description

Lifted is looking for a Solutions Architect to own complex customer solutions end-to-end, from pre-sales discovery through implementation, partnering across teams to ensure they work in practice, not just on paper. This role sits at the intersection of Sales/Account Management, Product, Engineering, and Delivery. You will translate enterprise requirements into clear, executable solutions, navigate technical and operational complexity, and own those solutions from early scoping through successful implementation.

What You’ll Do:

• Solution Design
  • Translate customer requirements, workflows, compliance needs, and integration constraints into clear solution designs that can be implemented.
  • Own solution blueprints, workflow maps, migration plans, and implementation-ready artifacts from discovery through delivery.
  • Define configuration guidance, process documentation, and technical notes that enable successful execution and scale.
• Customer Partnership & Solution Shaping
  • Partner with AEs and AMs pre- and post-signature to lead discovery and requirements gathering, surfacing pain points, current-state workflows, future-state needs, compliance and governance considerations, and integration requirements.
  • Deliver tailored demos and solution workshops for enterprise stakeholders (legal, procurement, HR, talent, operations).
  • Support GTM and Customer Leadership on new opportunities, including discovery, demos, technical scoping, and solution recommendations.
  • Drive alignment across customers and internal stakeholders when priorities, technical constraints, or implementation realities conflict.
  • Serve as an escalation partner for complex customer issues requiring deeper platform, workflow, or cross-functional investigation.
• Delivery & Implementation
  • Partner with Delivery teams to ensure solution designs are implemented successfully, proactively resolving gaps before they impact the customer.
  • Lead enterprise customer transitions from legacy processes to Lifted, mapping gaps, documenting assumptions, and navigating changes without disrupting the customer.
  • Troubleshoot and own end-to-end resolution of issues across platform configuration, integrations, data, permissions, reporting, and operational handoffs.
• Platform Expertise
  • Maintain deep knowledge of relevant platforms, services, compliance offerings, integrations, workflows, and roadmap.
  • Serve as the bridge between customer-facing teams and Product/Engineering, translating blockers, defects, and enhancement requests into clear requirements.
  • Test new capabilities and solution patterns; turn learnings into practical guidance for the broader team.
  • Maintain and evolve demo environments/flows aligned to priority use cases and enterprise stakeholders.
• Continuous Improvement
  • Build reusable assets including playbooks, migration guides, workflow templates, and troubleshooting guides that improve win rate and deal velocity on the front end, and delivery quality and time-to-value on the back end.
  • Help standardize repeatable solution approaches that improve customer experience and support scalable growth.
  • Leverage AI tools to improve how you work, including documentation, synthesis, investigation, and solution design.

Qualifications

• 8+ years in solutions architecture, technical consulting, enterprise implementation, or a similar role supporting complex B2B environments.
• Ability to move fluidly between customer conversations, platform capabilities, technical workflows, and implementation realities without losing sight of the outcome.
• Strong track record translating ambiguous requirements into clear, scalable solution designs.
• Comfort making recommendations and navigating tradeoffs when customer requirements, platform capabilities, timelines, and operational realities don't perfectly align.
• Hands-on troubleshooting experience across platform configuration, integrations, data, and operational processes.
• Excellent communication with both technical and non-technical stakeholders.
• Experience with enterprise customers in a tech-enabled services business, customer onboarding, implementation operations, and cross-functional support models.
• Background in contingent workforce, EOR, AOR, staffing, or talent platforms is a strong plus.

Requirements

• This role is not for you if you hand off problems once they get complicated.
• You need clean requirements before you can move.
• You're more comfortable in one lane, customer-facing or technical, than operating across both.
• You avoid hard conversations with customers or internal stakeholders.
• You build solutions for how things should work, not how they actually get implemented.

Benefits

• Comprehensive medical coverage for you and your family.
• Unlimited PTO.
• 401(k) plan with matching.
• 12 weeks of paid parental leave.

Company Description

Our Mission: Unify contingent work. Elevate how it gets done. This isn’t just a promise to clients, it’s how we work at Lifted. Every feature we build, every client interaction we have, and every team decision we make is a chance to reduce fragmentation and set a new standard for efficiency, quality, and impact. We’re not just building technology, we’re building the new standard for how enterprise companies engage talent.

We operate with the agility of a startup and the impact of a global enterprise. Our values — trust, innovation, curiosity, excellence, and ownership — guide how we work and fuel the culture we’re building together. And while our mission is big, growth here is both company-wide and personal, creating opportunities to learn fast, take ownership, and build a career that helps shape the future of work.