Mac Support Engineer

Location and Salary Culver City, CA • $47,700.00-$103,000.00 • 2 weeks ago Job Summary Provide onsite Level 12 support for macOS devices, applications, and peripherals. Responsibilities Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems Diagnose and resolve hardware, software, application, and network-related issues Support Apple services including Apple ID, iCloud, File Vault, and Time Machine Perform macOS upgrades, security patching, and software deployments Provision and decommission Mac devices for user onboarding and offboarding Coordinate with vendors for hardware repairs and replacements Document incidents, requests, and resolutions in a ticketing system Deliver excellent customer service and provide end‑user guidance as needed Qualifications 35 years of hands‑on experience supporting macOS in an enterprise environment Strong knowledge of macOS troubleshooting and Apple hardware diagnostics Experience with MDM solutions (JAMF – optional) Understanding of networking fundamentals (Wi‑Fi, VPN, TCP/IP, DNS) Familiarity with ticketing systems such as Freshservice Knowledge of Mac security best practices Strong communication and customer service skills Ability to work independently in an onsite support environment Preferred Qualifications Apple certification such as Apple Certified Support Professional (ACSP) Basic scripting knowledge (Bash) ITIL knowledge or experience working in structured IT environments #J-18808-Ljbffr Tech Club