IT Support Analyst

About Revolution Space We’re building advanced space systems for the 21st century. Every employee works on projects that are critical to our future by ensuring our products work on orbit every time. Position Summary We are seeking a strong IT Support Analyst to join our growing IT team. This role supports rapid company growth in a highly secure, compliance‑driven environment (CMMC Level 2 / NIST SP 800-171). You will be the frontline for end‑user support while owning key operational processes such as workstation deployment, identity management, and hardware inventory. Your responsibilities include taking ownership of the deployment queue and ticket backlog, freeing senior IT leadership to focus on infrastructure and security initiatives, and maintaining the documentation discipline our compliance environment requires. This is not a purely reactive helpdesk role; we want someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes while remaining hands‑on with day‑to‑day deployment and support work. Responsibilities Frontline technical support: triage and resolve helpdesk tickets submitted through our SharePoint‑based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues. Deployment management: own the workstation provisioning pipeline (unbox, asset‑tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools. Identity & access administration: handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors. SharePoint administration: support basic SharePoint site administration and configuration (bonus). Software licensing: manage routine allocation of engineering and business software licenses per established IT protocols. Hardware inventory: maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs. Compliance documentation: maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance framework. New user setup: manage new‑hire laptop and account setup end‑to‑end. Availability: participate in an on‑call rotation to support after‑hours and emergency IT needs. Required Qualifications 3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred). Bachelor’s degree in IT plus relevant certifications and experience. Hands‑on experience with Windows and macOS desktop administration and troubleshooting. Experience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration. Fundamental understanding of networking concepts (subnets, VLANs, DNS). Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent). Highly organized with strong attention to detail. Strong written and verbal communication skills. Comfortable learning new tools quickly and adapting to shifting priorities. Certifications of Interest Microsoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP. CompTIA A+ is a plus but not core to this role. Preferred Qualifications Experience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC‑compliant workplace. Deeper networking exposure (routing, firewalls, VPN, RADIUS). Microsoft Intune experience. Windows Server Administration / Active Directory. VMware administration. Cybersecurity experience. Familiarity with engineering software environments (SolidWorks client installs, PDM troubleshooting). Comfort with physical hardware troubleshooting and component‑level repairs (RAM, storage). Benefits Paid holidays, sick time and unmetered vacation. Excellent health and dental plans with 80% employer contribution. 4% company matching 401(k) plan with immediate vesting. Life insurance. Long‑term / short‑term disability. Education assistance. To conform to U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanent residents of the U.S., or protected individuals as defined by 8 U.S.C. 1324b(a)(3). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected factor. Pay Range $60,000 – $100,000 per year (Boston) #J-18808-Ljbffr Revolution Space