Service Advisor, Autonomous Vehicles

Job Description

Job Description

About Moove

At Moove, we’re on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders, we’re redefining fleet management and driving the commercialization of autonomous vehicles.

We’re expanding globally and seeking passionate, innovative professionals to join our journey. If you’re ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!

Moove is seeking a highly organized and technically proficient AV Service Advisor to serve as the operational bridge between Field Operations and the Maintenance organization. This role is critical to maximizing fleet uptime by ensuring precise technical triage, disciplined documentation, and intelligent prioritization of service work across a 24/7 autonomous vehicle operation.

The AV Service Advisor is responsible for orchestrating service workflows, validating technical documentation, and enforcing safety and quality standards while balancing immediate operational needs with long-term fleet health.

• Operational Interface: Serve as the primary liaison between field operations and the maintenance department to streamline and synchronize all vehicle service requests.

• Intake & Technical Triage: Lead the technical assessment of vehicles returning from the field, prioritizing repairs based on shift requirements (AM, PM, or Moonlight) to maximize fleet availability.

• Workload Orchestration: Schedule maintenance tasks by balancing routine Preventive Maintenance (PM) with urgent, disruptive repairs to optimize depot throughput.

• Ready-to-Launch Coordination: Collaborate directly with operations supervisors to identify and expedite vehicles from staging that are ready for service without technical intervention.

• Root Cause Analysis (RCA): Perform deep-dive analysis on chronic or recurring vehicle issues to develop long-term mitigation strategies and prevent future system failures.

• Work Order Lifecycle Management: Oversee the full workflow within the maintenance management system, ensuring every entry adheres to strict standards for accuracy, clarity, and completeness.

• Proactive History Monitoring: Monitor individual vehicle histories to identify failure patterns and hardware trends.

• Technical Feedback Loop: Maintain a continuous feedback loop with the technician team, sharing insights from operational data to improve repair accuracy and refine shop processes.

• KPI & Performance Monitoring: Track and report on key performance indicators including average turnaround time, responsiveness, and planned-versus-unplanned service ratios.

• Inter-Shift Communication: Lead seamless shift handovers through comprehensive reporting, ensuring ongoing repairs and critical fleet issues are visible to incoming teams.

• Innovation: Identify operational gaps and translate them into process improvements using data-driven insights from work orders, vehicle histories, and KPIs.

• Documentation Integrity Enforcement: Enforce rigorous documentation standards, ensuring technicians provide detailed “4 Cs” (Condition, Cause, Correction, Confirmation) for warranty and engineering reviews.

• Quality Assurance Leadership: Monitor depot quality metrics and intervene when documentation gaps or low scores are identified to maintain high performance standards.

• Warranty Compliance Oversight: Ensure triage and service documentation provides sufficient technical justification to support strong warranty claim acceptance rates.

• Operational Standards Adherence: Verify that scheduling and prioritization of repairs align with established safety protocols and Moove’s operational uptime requirements.

• Minimum 3+ years of experience in automotive service advising, fleet maintenance coordination, or dealership service operations. High-uptime fleet experience (rental, logistics, emergency services) is strongly preferred.

• High School Diploma or GED required. Post-secondary education in Automotive Technology, Logistics, or Business Administration is a plus.

• Previous technician experience or strong mechanical aptitude is highly preferred to support technical triage, RCA, and technician feedback.

• Demonstrated proficiency with maintenance management systems and enterprise resource planning tools for inventory and work order tracking.

• Expert knowledge of warranty documentation standards, specifically the “4 Cs” methodology, with the ability to audit technician notes for compliance and accuracy.

• Familiarity with EV and AV systems including high-voltage batteries, advanced driver assistance systems calibration, sensor systems, and vehicle cleaning systems. Ability to distinguish cosmetic issues from safety-critical failures.

• Strong data literacy with proficiency in spreadsheet tools to track and visualize KPIs such as turnaround time and planned-versus-unplanned service ratios.

• Proven ability to manage high-volume vehicle backlogs and make rapid prioritization decisions that balance fast-turn PMs against critical repairs.

• Experience coordinating with external vendors and body shops, as well as managing internal parts logistics to minimize downtime.

• Exceptional verbal and written communication skills, particularly for inter-shift handovers and operational reporting.

• Demonstrated commitment to safety standards with the confidence to ground vehicles for safety risks despite operational pressure.

• Experience maintaining high quality scores and enforcing standard work procedures.

• Ability to work flexible schedules across AM, PM, and Moonlight shifts to support 24/7 fleet operations.

• Ability to move throughout a fast-paced depot environment including service desks, parts areas, and vehicle staging zones.

Our team is analytical, fast-moving, and solutions-driven. We combine data, teamwork, and innovation to deliver world-class autonomous vehicle operations. If you’re a hands-on leader who thrives in dynamic environments and is passionate about improving systems, people, and performance, you’ll fit right in.

• Employer-paid premiums for individual health, dental, and vision insurance.

• 401k with Employer match

• Opportunity for rapid advancement in a growing global organization.

• Paid Time Off

Moove is committed to maintaining a safe, healthy, and productive work environment for all employees. We are a Drug-Free Workplace. Applicants who receive a conditional offer of employment may be required to undergo a pre-employment drug screening.

This role is classified as a Safety-Sensitive Position. As such, the company strictly prohibits the use of any substance - legal or illegal - that may impair an employee’s ability to perform their duties safely. Compliance with the company’s drug testing policy is a mandatory condition of employment.

This position requires the operation of a motor vehicle for company business. Therefore, any offer of employment is contingent upon the receipt of a satisfactory Motor Vehicle Record (MVR). Candidates must possess and maintain a valid driver’s license and an acceptable driving history in accordance with our insurance carrier’s standards. Ongoing monitoring of driving records may be conducted during the course of employment.

DISCLAIMER: Moove is a multi-state, global employer that complies with the individual laws in each state or country in which it operates. If the state or local law prohibits or differs from any statements, conditions or practices contained in this job description, the Company will strictly adhere to such state or local law.