Director of Performance Assurance

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Position Purpose

The Director of Performance Assurance leads two separate teams charged with delivering all of the company's post-project services, including the measurement and verification of building energy and systems performance, owner training of new system maintenance and utilization, warranty support, and annual performance reporting requirements. Additionally, the Performance Assurance team assists with energy and building performance benchmarking, as well as rebate identification and application.

Duties, Tasks and Responsibilities

Program Responsbilities

• Lead the national business development initiatives for Performance Assurance.
• Oversee the Performance Assurance program implementation and delivery
• Responsible for project and program performance reporting
• Responsible for developing program deliverables and standards

Management & Leadership

• Effectively and regularly communicate with team members regarding customer communication and expectations.
• Directly manage and support data analysts, technicians/specialists, and customer service personnel.
• Establish team focus by developing and communicating goals in support of the visions and values of Performance Services.
• Develop others by delegating responsibility, providing high-impact performance feedback, and assisting in conflict resolution.
• Manage organizational transformation and change by communicating change to the team, problem-solving, and establishing structure.

Collaboration & Communication

• Assist the business development team through communication with existing and potential clients regarding building performance and systems performance
• Communicates with existing clients for project and program performance reports, as well as training and professional development.
• Provides regular feedback to the PSI Management of all projects and outlier reporting issues.
• Provides data analysis and benchmarking, as well as quality and system performance feedback, to the Engineering team.
• Provides business development opportunity data, strategy, and scope needs to Sales and Marketing.
• Collaborates with the Operations team for project closeout and turnover, system performance feedback, system access and monitoring, outlier report set up, and technical support.
• Coordinate with HR and Talent Acquisition for defining roles, position descriptions, and staffing needs.

Behavioral Competencies

Position-specific Competencies

• Problem Solving - Solves issues in an analytical and detail-oriented manner.
• Initiative - Works at a steady and even pace of activity, both in the PSI office and on the job site, without regular and direct supervision. Self-directed, motivated.
• Communication - Communicates professionally and formally; communication is factual. Communication skills properly explain and relate complex technical issues to customers.
• Attention to Detail - Completes very precise work with a strong attention to detail. Strong focus on facts, established procedure, and proven process.
• Decision Making - Makes quality and correct decisions.
• Commitment - Focuses on high-quality results and a strong work ethic. Interested in continuous personal development. Maintains a focus on repeatable results.

Core Competencies

• Integrity - Act with integrity; truthfulness, fairness and honesty.
• Continuous Learning - Is a continuous learner focused on constant improvement; embraces new technologies.
• Exceed Expectations - Work hard to exceed customer expectations.
• Compassion - Conduct oneself as a steward of PSI, supporting its growth & ability to help those in need.
• Accountability - Take responsibility for one's actions and decisions.

Minimum Qualifications

Education/Experience

• Minimum 4-year degree in engineering, business, leadership, or another relevant field.
• Experience in leadership of teams or groups with technical expertise and strong analytical skills.
• Experience in acquiring and analyzing data, and determining how it impacts system performance and energy conservation results.
• Experience working in a service-oriented position is strongly preferred.

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