Collections Account Manager

Collections Account Manager (CAM)

The Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, and this team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Your responsibilities include:

• Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
• Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.
• Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions.
• Resolving customer invoice disputes and other billing-related issues.
• Managing customer payments and remittances.
• Building trust with providers and healthcare executives through strong financial acumen.
• Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
• Gathering and relaying feedback to improve billing systems and processes.
• Collaborating with internal teams to execute billing-related initiatives and trials.

Though the CAM role lives in the realm of finance and numbers, you don't need to be skilled in finance or accounting – while it'd be a plus, we expect you to learn the basics along the way.

Success factors for this role include:

• Extreme ownership: Take full responsibility for managing billing issues and solutions.
• Curiosity: Investigate and understand the root cause of billing problems so that you can identify the best solution.
• Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
• Adaptability: Thrive in a fast-paced, evolving market.

Benefits include:

• Competitive pay
• Unlimited PTO
• Fully remote
• Opportunity to make a significant impact with healthcare customers

Hiring plan:

1. Application
2. Case Study
3. Case Study Interview
4. Interview(s) with our CAM team
5. Offer!

System requirements:

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset for clear communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.

Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.