Desktop Support Specialist (MDM / Active Directory / PowerShell)

Trigyn's direct government client has an immediate need for Desktop Support Specialist in New York, NY.

Description:
The consultant for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.


? Taking care of level 2 tickets (and level 1 when necessary, ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner.
? Utilize PowerShell scripting to maximize productivity of platform management.
? Administer corporate mobile device management solution.
? Maintain platform security and compliance in alignment with agency's cyber security program to protect data.
? Test Group Policies and updates for endpoint OS.
? Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components.
? Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
? Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes.
? Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination.
? Monitor, measure, and test current/new infrastructure products and services.
? Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
? Monitor, measure, and test current/new infrastructure products and services.
? Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.
? Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation.
? Use of remote access technologies (VPN, terminal services)
? Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise.

Mandatory Qualifications:
? Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

? 36 Months experience in the field of Desktop Support
? 36 Months experience with technical approaches in design, build testing, and debugging problems.
? 36 Months experience in mobile device management (MDM) solutions.
? 36 Months experience with Active Directory group policy standards
? 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc.).
? 36 Months of Windows 7 & 10 experience including 64 bit operating systems.
? 36 Months of scripting language experience - Power Shell preferred
? 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client-based security hardening.
? 36 Months of experience with Window image deployment using MDT.
? 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing.
? 36 Months active Directory management experience
? 36 Months experience with cyber security best practices and compliance
? 36 Months experience with Intel workstation hardware and operating systems
? 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues.
? 36 Months of engineering experience: research, analysis, planning and implementation.
? Certifications relevant to MS Windows.

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.