Medical Records and Communications Coordinator

Medical Records and Communications Coordinator

Located in Manhattan, The New York Proton Center (NYPC) is one of the most unique and respected clinical partnerships in the world of proton therapy. The collaboration between Memorial Sloan Kettering Cancer Center, Montefiore Medical Center and Mount Sinai Health System brings state of the art proton therapy treatment to the patients of New York and the surrounding areas.

Our team at NYPC is comprised of highly motivated, passionate, professional and engaged individuals working together as a dynamic team to deliver an exceptional level of patient care, providing the most advanced proton therapy technology. We offer our employees a competitive compensation and benefits package with flexibility for growth and career advancement.

If you meet the criteria and would like to be a part of our collaborative, innovative and patient focused team, please apply with a cover letter and copy of your resume, or CV, to the current opportunity listed below.

Position Summary:

As a Medical Records and Communications Coordinator, this person will facilitate the management of all patient record requests at the New York Proton Center. This person will also answer patient questions and educate them on the Intake process at the New York Proton Center. Additional responsibilities include updating patients and facilities on record requests, confirming insurance details and referral status, receiving, and redirecting phone calls, uploading, organizing records, managing patient demographics, monitoring patient and physician communication, and other administrative responsibilities.

Duties and Responsibilities:

• Communicate with physician, patients, Intake & Revenue Cycle teams
• Prepare patient charts and gather information and documents for new patients
• Answer, screen and forward incoming Intake phone calls
• Facilitate communication between potential patients and NYPC team members
• Ensure that the medical records are organized, accurate and complete
• Responsible for coordinating the release of medical information to insurance companies, law firms, subpoenas, court orders and medical facilities
• Transfer data into the facility's main system database
• Scan and record patient information
• Comply with all New York Proton Center policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)
• Complete medical record requests for physician teams
• Perform other job-related duties, as assigned

Qualifications:

• Bachelor's degree preferred
• Minimum of one-year medical office experience, required
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Ability to multi-task
• Strong attention to detail

New York City is a major metropolitan city and is home to world-renowned cultural offerings. Outdoor attractions include a variety of parks and greenspaces including Central Park, the Brooklyn Botanical Gardens, the Bronx Zoo, and the High Line; multiple waterfronts on the island afford convenient access to scenic activities. Cultural activities abound in Broadway, Madison Square Garden, Lincoln Center, The Metropolitan Museum of Art, and the Museum of Modern Art, Iconic sites include the Statue of Liberty, Empire State Building, Rockefeller Center, Times Square, and the One World Trade Center; championship teams in every major league sport; shopping abounds in SoHo, Fifth Avenue, Chelsea Market, and the Fashion district; and culinary offerings are second to none. The New York Proton Center is well-located for city living and suburb living, with multiple suburbs located 25 minutes from the Center, home to some of the best public-school systems in the country.

New York Proton Center