Central Scheduler

Job Description

Job Description

General Summary of Duties:  

Creates a positive first impression of the practice of greeting patients and other callers. Quickly and accurately directs callers to the appropriate department/person. Schedules patient appointments to PMG protocols and obtains the necessary information for new and established patients. This is an in-person position located at the Providence Medical Group administration office.

Essential Functions:

Functions include, but are not limited to the following: 

• Quickly determine the nature of the telephone call. 
• Direct urgent calls to the appropriate medical office location. 
• Take accurate messages according to PMG protocols, directing patient clinical calls to the practice Medical Assistant (MA). 
• Direct Provider clinical calls according to practice protocols. 
• Direct billing calls to the appropriate practice location. 
• Direct patient complaints or comments to the appropriate site supervisor. 
• Utilize telephone courtesy on all telephone interactions, including placing callers on hold or directing them to voicemail. 
• Accurately enters new patient information in the Athena EMR. 
• Make accurate updates to established patient information in the Athena EMR. 
• Obtains all insurance information for patient appointments according to PMG protocol. 
• Schedules patient appointments accurately. 
• Make every effort to determine accurate reason for patient visit to schedule the correct amount of time needed. 
• Accurately obtains tracking information for new patient calls according to PMG protocol. 
• Proactively informs all new and established patients about Providence Medical Group’s payment at the time-of-service policy and ensures patient understands they are to arrive at their appointment with their insurance card, ID, and payment. 
• Properly cancel and reschedule appointments as needed, documenting in the patient’s EMR. 
• Directs patient to the patient portal to update or complete necessary patient forms. 
• Refers the patient to the PMG website for new patient forms. 
• Maintains patient confidentiality.

Education: 

High school diploma or GED equivalent. 

Experience: 

Minimum of two years of experience in a medical office/medical insurance experience. Possess strong oral and written communication skills. Minimum of one-year medical office billing experience.

Knowledge │ Skills │ Abilities 

Knowledge of: 

• Microsoft Outlook, Word and Excel. 
• Computer knowledge to navigate websites such as Availity, Athena, etc. 

Skilled in: 

• Using fundamental math skills, computer applications, and keyboarding. 
• Processing information accurately and correctly entering data. 

Ability to: 

• Establish/maintain effective relationships with staff at all levels. 
• Handle sensitive