Housing Case Manager

Salary Range: $21.50 to $22.79 Salary Note: Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This Bilingual Differential is not included in the salary range above. Position Summary: The Housing Case Manager provides ongoing housing case management for clients enrolled in the Long-Term Rental Assistance Program in Lane County. The Housing Case Manager work with clients who have experienced chronic homelessness in collaboration with the Lane County Human Services Division and other community partners. The Housing Case Manager works directly with clients to achieve long and short-term housing and housing related stability goals on a multidisciplinary team that includes Peer Support Specialists. The role of the Housing Case Manager includes assisting clients in identifying housing stability related barriers and developing client life skills, providing financial assistance, facilitating access to rent assistance provided by other agencies, assessments for psychosocial needs, creating and reviewing client budgets and care plans, and linking clients to benefits and resources such as health insurance, social security, community resources, and other medical and social assistance programs. Often, these services are delivered over the phone, in the home or in the community, to reduce clients' barriers to access. In addition, this position coordinates access to support services provided through the HIV Alliance and in the community. The Housing Case Manager utilizes several systems such as Outlook, Cognito Forms, Wellsky Homeless Management Information System, as well as financial assistance software. Essential Functions and Responsibilities: Travel: Occasional travel across service area to provide in-person services Client Management: Carry an active caseload of program-eligible clients, providing direct one-on-one supportive case management and housing navigation services. Able to provide services in-person, over the phone and on a drop-in basis. Assist with coverage of services. Assessments & Planning: Conduct program intakes, comprehensive assessments, and goal planning to identify needs and barriers. Develop individualized service plans based on assessments and available resources. Housing Support: Work with the client to identify barriers to housing stability, work with client to identify strategies to overcome these barriers. Basic Needs Support: Assist clients in signing up for and accessing health insurance, SNAP, TANF, Social Security and other assistance programs. Coordination of Services: Work collaboratively with internal and external partners, landlords, property managers, to facilitate access to housing, medical care, social services, mental health services, and public benefits. Documentation: Maintain accurate and timely documentation of client interactions, placements, services provided, and progress updates in agency and program databases. Process and collect necessary eligibility documents including financial assistance documentation and Authorization for Release of Information. For a complete job description, please visit: