Customer Service Representative

Job Description

Job Description

We are looking for customer-oriented service professionals who are seeking an opportunity to grow with us. CET Associates will act as a liaison, provide technical product/service information and resolve any emerging problems that our customer and dealer accounts might face with accuracy and efficiency.

Benefits:

• Medical, dental and vision insurance
• Life insurance
• 401k
• Paid time off

Responsibilities:

• A CET representative will act as a liaison, provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Use of multiple systems, programs, and electronic platforms to professionally interact with other teammates, customers, and dealers.
• Successful achievement of required KPI targets such as the agent’s phone queue performance, call recording/monitoring results, consumables sales, etc.
• Manage high volumes of support inquiries by telephone, email, case, or any other method as deemed necessary throughout the workday.
• Provide accurate, valid and complete information by using the right methods/tools.
• Provide first contact resolution by becoming informed and knowledgeable on all dealer and customer centric processes to avoid transferring calls.
• Document the caller, purpose, and resolution of each call, including clear notes on the customer card, as required.
• Handle customer concerns with empathy, take ownership of the issue at hand and provide appropriate solutions; follow up to ensure full resolution.
• Research and resolve customer complaints to ensure customer retention and satisfaction.
• Provide support for online portal registration, navigation & use.
• Assist customers and dealers with technical questions related to the use and operation of mailing machines, mailing software, including trouble shooting as necessary.
• Be familiar with standard FP pricing, policies, and procedures.
• Process requests for rented equipment exchanges, non-serialized return authorizations, and attribute activations as needed.
• Accurate and timely entry of orders such as supplies, rental equipment contracts, and leased equipment contracts as needed.
• Provide shipping/tracking information as requested.
• Occasionally perform a variety of related administrative functions on behalf of USPS compliance.
• Works as a part of a team with the ultimate goal of providing an exceptional experience at every touchpoint.
• Interacts frequently with all departments including compliance, finance, credit operations, warehouse,
• sales, and technical support to keep all areas of the business supported.
• Attend and successfully complete ongoing education & training sessions to keep up with job related
• processes, work instructions, or to further develop knowledge and skill set in any other subject related to the position.

Requirements:

• High school diploma or GED
• 1 or more years in a customer support or technical role desired but not necessary
• Bilingual (is a bonus!)
• Professional, polite, and well spoken.
• Enjoy working in a team environment with a common goal.
• Strong problem-solving skills and demonstrate active listening.
• Excellent verbal and written communication skills.
• Ability to demonstrate empathy and maintain professionalism at all times.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to understand and navigate customer portals and assist others in doing the same
• Basic understanding of Google DNS, IP Addressing, WIFI, and Ethernet connectivity.
• Ability or desire to learn technical procedures such as equipment/software set up and use in order to provide end user technical product support.
• Dependable, report to work on time as scheduled.
• Valid Driver’s License or reliable transportation
• Employee must have High Speed Internet and a personal cellular device for multi-step authentication to utilize if/when authorized to work remotely

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
-brook-job-fair-10-2026/

Oak Brook Job Fair
Tuesday, October 27, 2026
10:00AM - 12:30PM
Embassy Suites by Hilton Chicago Lombard Oak Brook
707 East Butterfield Road
Lombard, IL 60148

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
-brook-job-fair-10-2026/