Coordinator/Sr Coordinator, Operational Excellence Training at American Airlines Dallas, TX

What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Facilitate the development and implementation of strategic approaches to frontline leader engagement that informs training initiatives, aligns with organizational objectives, and promotes leadership excellence. Collaborate with the Operational Excellence team to assist in the planning, development, and execution of frontline leader events and forums. Ensure activities are impactful, well‑organized, and align with the company's strategic goals. Source and curate content that highlights frontline leader activities, reinforcing the organization's strategic focus. Ensure continuous frontline leader engagement with key initiatives and priorities. Work across the airport readiness team to establish effective channels for engaging frontline leaders. This includes forming a frontline Leader Advisory Council to guide training, communication, and change management strategies. Engage with airport frontline leadership through focus groups and other methods to ensure that initiatives are relevant, effective, and meet their specific needs. Promote dialogue and knowledge sharing across stations by organizing and facilitating centralized training opportunities. Engage with other HDQ teams including multiple Airport Support functions, Labor, Enterprise Learning, and People Business Partners to ensure relevant and effective initiatives. All you'll need for success Bachelor’s degree or equivalent training/experience 1+ year of relevant experience Limited travel will be required as needed to meet with airport frontline leaders and Training for airport, cargo, and contact center leaders. Preferred Qualifications- Education & Prior Job Experience Prior experience planning large-scale events. Prior experience developing and implementing engagement strategies. Skills, Licenses & Certifications Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. Applicable valid driver’s license as required by local authorities, if applicable. Excels in organizing, prioritizing, and managing multiple tasks simultaneously, with a keen eye for detail. Possesses excellent written and verbal communication abilities, ensuring clarity and professionalism in all interactions. Able to break down and articulate complex concepts in a clear, concise manner, making information easily understood by diverse audiences. Experienced in coordinating multifaceted projects efficiently, ensuring timely and organized execution. A strong team player who effectively collaborates with others to achieve desired outcomes and drive results. Demonstrates intermediate or higher proficiency in Microsoft Excel, PowerPoint, Word, and SharePoint. Project Coordination Communication Attention to Detail Teamwork Problem‑Solving Technology Proficiency Language/Communication Skills Ability to effectively communicate both verbally and written with all levels within the organization. Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully. What you'll get Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more. Competencies Caring Collaboration Development Future Results #J-18808-Ljbffr Itlearn360