Production Support Engineer

Job overview, responsibilities and requirements have been refined for clarity. Responsibilities Strong communication skills; able to lead and coordinate with internal and external stakeholders, including during high-pressure situations (major incidents / application outages). Provide production support and collaborate with cross-functional teams to resolve issues related to healthcare management systems. Qualifications Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets platform). Experience with .NET (C#, ASP.NET, SQL Server) and Guiding Care. Experience with claims processing, benefits management, and provider network management in the healthcare space. Strong familiarity with databases and writing complex SQL queries. Experience in system integrations, including REST APIs. Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable. Ability to communicate with internal and external stakeholders in high-pressure situations (Major incidents / Application outage). Seniority level Mid-Senior level Employment type Full-time Job function Consulting Industries IT Services and IT Consulting and Software Development Location and compensation Richmond, VA $124,531 - $185,234 Virginia, United States $70,000.00 - $70,000.00 Virginia, United States $80,001.00 - $120,000.00 Related roles Professional Services Specialist - North America IAM Systems Administrator – CyberArk PAM ICT Consultant Information Warfare Exercise Design Specialist SAP S4 Basis Technical Consultant - Remote Sr. SAP Basis Consultant with S4 HANA Administration - 100% Remote We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr