Senior Collections Analyst

POSITION SUMMARY The Sr. Collections Analyst will be responsible for analyzing policy premium balances and the timely collection of outstanding premiums. In this position, you will be assigned a group of accounts to manage. This role will have interactions with brokers, insureds, underwriters and other members of the finance team. The position is based in the Jersey City, NJ office on a hybrid schedule of three days in the office and two days remote. RESPONSIBILITIES Communicating outstanding premium balances to brokers Issuing cancellation notices for non-payment of premium Reconciling outstanding balances Troubleshooting discrepancies involving premium, commission and payment differences Requesting disbursements for return premium balances Unapplied cash resolution Direct collection of outstanding final audit balances to insureds Maintaining a proper account of collection efforts Clarifying the resulting final audit and removing any doubt the insured may have disputing the amount owed Providing Collection Agency Support, preparing and submitting account documentation necessary for direct collection Providing Legal Support by compiling account documentation necessary for litigation Special projects and system user acceptance testing as needed REQUIRED SKILLS AND ABILITIES Strong interpersonal and organizational skills Strong reconciliation, analytical and business problem-solving skills Excellent written and verbal communication skills Ability to work well independently and as part of a team Ability to work on several tasks simultaneously Attention to detail EDUCATION AND EXPERIENCE Bachelor’s degree – preferably in Accounting or Finance 5 years insurance experience, preferably in finance, collections or premium audit collections Advanced knowledge of Microsoft Office products Experience with Cognos, Power BI, Great Plains, or Alteryx is a plus LOCATION & SCHEDULE Jersey City, NJ – hybrid schedule: three days in the office, two days remote. COMPENSATION Base salary range: $61,500 – $79,900 per year. Position is incentive eligible. Total individual compensation (base salary, short- and long-term incentives) will take into account geographic location, scope and responsibilities of the role, qualifications, talent availability and business needs. BENEFITS Multiple medical plans plus dental, vision and prescription drug coverage Competitive 401(k) with generous matching PTO beginning at 20 days per year Up to 12 paid company holidays per year plus 2 paid volunteer-time days Basic life and AD&D insurance as well as short- and long-term disability Paid parental leave of up to 10 weeks Student loan assistance and tuition reimbursement Backup child and elder care assistance Additional benefits as outlined by the employer #J-18808-Ljbffr