Admissions Coordinator

Job Description

Job Description

At ERC Pathlight, we're on a mission to change lives—and we're looking for people who feel called to do the same.

As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.

Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.

Here, your work matters. Your ideas matter. You matter.

If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.

Come build hope. Come save lives. Come grow with us.

Work Schedule: Mon-Fri 11:30am-8:00pm CST

What You'll Be Doing:

The Admissions Coordinator plays a critical role in optimizing census growth and facilitating seamless patient access to services. This role coordinates the admissions process, ensuring accurate insurance verification, financial clearance, and completion of required documentation, while collaborating closely with internal teams to ensure appropriate patient flow and access to care. The Admissions Coordinator delivers a supportive, patient-centered experience pre-admission, while maintaining compliance with organizational and regulatory requirements. If working in Denver, this role is hybrid. Otherwise, this is a fully remote position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Admission Coordination- Manage referrals through admission, including internal step movements; coordinate admission logistics, including scheduling and setting up transportation, as needed; communicate admission decisions and next steps to patients, families, referral sources, and outpatient providers with professionalism and empathy; support with completion of admissions paperwork and pre-arrival documents; educate patients and families regarding treatment programs, policies and expectations; use motivational interviewing and other strategies to support high conversion rates and improve access to care; provide compassionate support throughout the admissions process, troubleshooting barriers that may delay admission.
• Insurance Verification & Financial Clearance- Verify insurance eligibility, benefits and authorization requirements; collaborate with utilization review and the business office to ensure financial clearance; clearly and confidently communicate patient financial responsibilities, including deductibles, copays, out-of-pocket costs and initial payment expectations to patients; relay status updates related to SCA/TE negotiations and support appeals, as appropriate; arrange payment plans and support financial assistance requests as necessary.
• Census & Patient Flow Management- Responsible for optimizing patient census utilization and reducing admission leakage; maintain accurate waitlists; coordinate admissions based on clinical appropriateness and availability; demonstrate thorough knowledge of census management and patient flow processes.
• Documentation and Compliance- Maintain timely, accurate and organized documentation; conduct timely follow up on pending items; ensure appropriate financial documentation; ensure all required documentation is accurately completed prior to patient admission, focusing on achieving a high pre-admission form completion rate; adhere to all regulatory, compliance and confidentiality standards.
• Interdepartmental Collaboration- Work closely with clinical teams, utilization review, business office, and other departments to ensure streamlined access to care, minimizing barriers; participate in census management discussions, as appropriate; escalate urgent concerns and barriers to leadership.

Education:

• Bachelors Degree in Social Work, Psychology or any related field within human services. (REQUIRED)
• Graduate Degree in Social Work, Psychology or any related field within human services (PREFERRED)

Must Haves:

• Ability to manage multiple priorities in a fast-paced environment (required)
• Excellent communication and customer service skills (required)
• Compassionate and patient-centered care approach (required)

Bonus Strengths:

• Strong understanding of insurance verification and authorization process
• Knowledge of census management

Location & Schedule:

This position is posted as remote; however, per company policy, candidates residing within a 35‑mile radius of ZIP code 80230 will be required to follow a hybrid schedule, even if they applied to the remote posting.

• Remote : Mondays and Fridays
• On-site in our Denver Office: Tuesdays, Wednesdays, and Thursdays

The compensation range for this position is based upon candidate experience and market expectations.

Colorado pay range

$22—$28 USD

What We Offer

At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.

We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.

We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.

When you thrive, you can do your best work. And your best work changes lives.