Family Preservation Supervisor

Job Description

Job Description

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose:

Our next Family Preservation Supervisor will be responsible for leading a team of Family Preservation Specialists and a Parent Partner. The supervisor will provide support and guide the team to consistently assess and respond to the needs of families served in the Child & Family Well-being division at Wellpoint Care Network. The supervisor will work closely with the Director of Education and Family Engagement to track outcomes and timely documentation to demonstrate that service provision meets program and regulatory expectations and is consistent with the overarching child welfare goals of ensuring safety, stability, permanence and well-being.

Qualifications:

• Bachelor’s degree in social work or its equivalent is required.
• Master’s in social work or its equivalent recommended.
• Three to Five years’ experience in child and family welfare.
• Supervisory experience preferred.
• Demonstrated ability to achieve positive outcomes and work successfully with internal and external stakeholders.
• Demonstrated knowledge of the laws and regulations pertaining to child welfare.
• Knowledge of community resources.
• Effective verbal, written, and interpersonal communication skills; including strong public speaking and report writing skills.
• Demonstrated ability to define problem areas, assemble facts and recommend solutions.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines; Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• A valid Wisconsin Driver’s License Required or reliable transportation to attend on-site meetings, events, and/or learning throughout the state.

Duties:

Supervision

• Supervises assigned department personnel which includes the following responsibilities, but are not limited to hiring, learning, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
• Educates direct reports on all department and company policies and procedures.
• Meets with assigned staff regularly to identify and resolve problems, manage projects, track goals, and review work processes and procedures.
• Represents team and/or department at meetings, events, and learning as needed.
• Provides consistent and effective individual supervision.
• Overall responsibility for ensuring effective supervision and development of all direct reports.
• Ensures that services provided by staff consistently uphold the DMCW values of safety, permanency and well-being
• Ensures that services provided by staff consistently uphold the Agency’s strategic initiatives.
• Provides direct intervention and support for case-related events as needed.
• Works with HR and Director of Education and Family Engagement to recruit, interview, and retain staff members.
• Ensures all staff receive required training, elective training geared towards staff’s developmental needs, and timely, effective support .
• Effectively responds to staff personnel issues through direct action, reporting concerns to Director, and participating in solution focused problem solving.

Treatment Planning

• Supports and facilitates Family Preservation team members’ development of comprehensive, strength-based treatment plans based on a thorough case assessment.
• Monitors ongoing treatment planning and implementation for each family.
• Demonstrates accountability for clinical quality of treatment plan by timely review and approval of plans.

Regulatory Compliance

• Demonstrates the ability to coach staff through crisis situations, conflict resolution and mediation.
• Case decisions are timely and fiscally responsible.
• Identifies gaps in case practice and takes initiative to establish a solution.

Decision Making and Problem Solving

• Investigates and resolves EHR billing task issues; review codes, modifiers, eligibility and utilize high level problem-solving skills to resolve.
• Monitors Medication Management intakes, insurance coverage, appointments, orders, and requests from psychiatrist.
• Maintains knowledge of Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans and procedures requiring prior authorization and current accepted insurance plans.

Professionalism & Stakeholder Relationships

• Supports Agency initiatives in communication with internal and external stakeholders
• Represents the Agency in all internal and external functions
• Demonstrates a commitment to the leadership team through engagement in identified meetings, projects, and other activities.

Agency Engagement

• All employees will be evaluated on their demonstration of a consistent commitment to the Agency’s Seven Essential Ingredients and engagement in the strategic initiatives of the organization. This will be measured by their active participation in committees and workgroups, and by their communication and practice within their daily work and in the community.
• Participates in assigned meetings, events and learning as required.
• Other duties as assigned including serving in a coverage role for other department members.
• Exhibits professionalism in all aspects of practice adhering to the Agency’s code of conduct and expectations, policies, and safety standards
• Works in partnership with the Campus Service Manager and Guest Service Representatives.
• Coordinating with the GSRs on client transportation needs.
• Serves as an active, participating member of the Safety Committee representing the Mental Health group.

Position Details & Extras:

• Full time.
• Moderate exposure to noise.
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.

Organizational Information:

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates, and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.

We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

• Child Welfare and Foster Care

• Support for youth who have aged out of care

• Care Coordination and Wraparound services

• Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment

• Professional education and clinical consultation (for organizations, schools, and individual/family)

Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably.

• Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion.

• Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.

Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website

Equal Opportunity Employer