Bilingual - Avail Customer Care Specialist

Bilingual – Avail Customer Care Specialist

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation! What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Specialist and help change the world of real estate, one home at a time.

The selected candidate must be fluent in English and Spanish.

Top Reasons to Apply:

• Make a meaningful impact by helping landlords and tenants navigate the rental process with confidence and ease.
• Grow your career in a fast-paced, innovative tech environment while building expertise in customer care and real estate solutions.
• Be part of a team that values both customers and people, where your voice, creativity, and ideas are heard and celebrated.

What You'll Do:

• Develop a deep knowledge of Avail products and services
• Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
• Help customers troubleshoot issues of low to medium complexity levels
• Answer questions for landlords and tenants about topics, such as but not limited to: How do I list my property? How do I apply? How do I build a residential lease that complies with my state laws? How do ACH payments work?
• Identify the need for and create self-help solutions for customers and internal team members
• Be your authentic self in each and every conversation

What You'll Bring:

• Verbal and written fluency in English and Spanish
• Deep passion and drive to help others and humanize the customer service experience
• At least 1 year of supporting customers by taking high volume inbound calls
• At least 2 years experience in customer-facing roles
• Expert-level written and oral communication
• Bachelor's Degree, preferred
• Experience working with a fast-growth technology company, preferred
• Experience in the following tools: Zendesk and JIRA, preferred

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

This will be a hybrid role in our Scottsdale, AZ office.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time Off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

Benefits That Fit Your Life

Your well-being matters to us, and we want you to live your best life. These are just some of the ways we can help keep you and your family safe, healthy, and happy.

Physical Health

Good health is all about making good choices and having the right health options throughout your life. To help you, we provide:

• Flexible medical, vision, and dental insurance
• Reproductive care (most locations)
• Access to fertility and family-building services (most locations)
• Gender-affirming coverage, so you can feel and be your truest self
• Access to an inclusive, integrated virtual healthcare navigation program (most locations)
• Autism programs to support you and your family (most locations).
• Telemedicine services (most locations).

Emotional Well-Being

Your emotional well-being is just as important as your physical health. As Realtor.com, you'll be seen, heard, valued, and cared for in many ways.

• Employee Assistance Program, including work/life counseling and guidance, legal services, and financial services
• Generous paid time off (sick time, vacation time, and various leave programs) to meet your unique needs
• Phone and video counseling services to support your emotional health
• Mental health support for children ages 18 months to 17 years (most locations)
• Access to a mindfulness app to support your emotional well-being

Financial Health

It's no secret that financial peace of mind greatly contributes to your overall health and well-being. We can help enhance your financial security—now and into the future.

• 401(k) with 3.5% employer match (3% in Canada)
• Accidental death and disability insurance
• Tuition reimbursement to support career-related studies
• Debt management support through online tools, education, and expert help

Caregiving Support

We give you the space and support you need so you can be present for your family during major life events, like birth, illness, or injury. You'll have the resources, time, and flexibility to take care of things when life happens.

• Exceptional paid parental leave to help you welcome your newest family addition
• Lactation support services for new parents (most locations)
• Backup child and adult care (most locations)
• A parenting app featuring child development tracking, parenting tips, and a supportive community of anonymous parents and caregivers (most locations)
• Access to a healthcare concierge service that supports families with any complex, chronic, or ongoing care needs (most locations)