Customer Service Assistant

Job Description

Job Description

About Us

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy helping people, developing communication skills, and contributing to a positive and team-oriented environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Recommend products or solutions based on customer needs.
• Assist with routine customer questions and requests.
• Support customer follow-ups and service activities.
• Build positive relationships with customers and prospective clients.
• Support customer satisfaction and retention initiatives.
• Assist with promotional activities and customer engagement efforts.
• Maintain organized records of customer interactions.
• Communicate customer feedback and questions to appropriate team members.
• Collaborate with team members to meet customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Positive attitude and willingness to learn.
• Reliable, adaptable, and professional.
• Previous customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching