IT Support Specialist

Job Description An international aviation services organization is seeking an IT Support Specialist to provide hands-on, end-user support across a fast-paced, operational environment. This role is highly interactive and physical in nature, supporting employees across laptops, tablets, phones, and printers while ensuring smooth day-to-day IT operations. Responsibilities include troubleshooting hardware, software, and basic network issues, setting up and deploying new devices, supporting Office 365 environments (including user accounts, email, and access issues), and managing help desk tickets in a timely, customer-focused manner. This individual will also assist with mobile device and endpoint support, application installations, system upgrades, and provide on-site technical support to ensure minimal disruption to business operations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 2–5+ years of IT support / desktop support experience Strong troubleshooting across hardware, software, and devices Experience supporting Office 365 / Exchange environments Hands-on experience with laptops, mobile devices, and peripherals Strong customer service and communication skills (end-user facing role) Comfortable working in a physical, fast-paced environment (on-site support) Exposure to Microsoft Intune / endpoint management Experience with remote support tools (Splashtop or similar) Experience in logistics, aviation, or field-based environments Basic networking knowledge (IP troubleshooting, connectivity issues) #J-18808-Ljbffr