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Service Manager

Career Personnel

Job Description

Job Description

SERVICE MANAGER

**GM Experience Preferred**

Prominent Montgomery automotive dealership is seeking an experienced Service Manager to lead and grow a high-performing fixed operations department. This role is designed for a proven leader who understands operational discipline, accountability, and how to drive production while maintaining a positive, performance-driven culture.

This is not a maintenance role—it is an opportunity to build, improve, and lead a department with clear expectations and strong support.

RESPONSIBILITIES

  • Drive labor hours, effective labor rate (ELR), and parts-to-labor ratio
  • Lead service advisors, foreman, and technicians with clear performance standards and accountability
  • Ensure consistent execution of core processes, including MPI compliance, menu presentation, approvals, and workflow management
  • Improve CSI/NPS while sustaining strong production and efficiency
  • Control comebacks and maintain high-quality repair standards
  • Recruit, train, and develop technical talent
  • Manage daily operational metrics and performance reporting

    REQUIREMENTS

  • Prior automotive service management experience (GM experience strongly preferred)
  • Proficiency in CDK Software
  • Strong knowledge of GM warranty administration and service processes
  • Demonstrated success increasing production hours and operational efficiency
  • Ability to lead experienced technicians and strong personalities with professionalism and consistency
  • Solution-oriented leadership style with a focus on accountability
  • High energy, resilience, and the ability to perform in a fast-paced environment

    WHAT WE OFFER

  • Competitive base salary with a performance-based bonus structure
  • Comprehensive benefits package including medical, dental, vision, and 401(k)
  • Stable, family-owned dealer group established in 1970
  • Upfront pricing model with no dealer fees
  • A genuine opportunity to build and grow a high-performing service department

    Salary: Up to 120K with room for negotiation for a very closely aligned candidate.

    Relocation reimbursement can be discussed.

Vacancy posted 23 days ago
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