Operations Support Manager

Job Description

Job Description

ARK Hospitality is seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company’s values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel.
Compensation:

$65,000

Responsibilities:

• Recruit, hire, train, and mentor staff while managing performance in alignment with company policies and legal standards.
• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.
• Oversee daily hotel operations and directly supervise teams across Front Desk, Maintenance, Housekeeping, Laundry, and Breakfast departments.
• Perform administrative duties including payroll, bank deposits, and enforcement of operational and safety procedures.
• Manage financial performance, including budgeting, reporting, and maximizing property revenue.

Qualifications:

• Excellent customer service skills with the ability to handle sensitive situations and build positive relationships with internal and external stakeholders.
• Committed to maintaining a safe, respectful, and inclusive work environment that supports diversity and minimizes staff turnover.
• Demonstrated skills in problem-solving, project coordination, and workflow design.
• Demonstrated success in leading change, communicating transitions clearly, and supporting staff through organizational shifts.
• Technically competent and eager to continue learning and sharing knowledge.

About Company

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!