Business Development & Operations Specialist

Business Development & Operations Specialist

Montgomery, AL (Hybrid) Reports To: Regional Director/Director of Operations

Position Summary

The Business Development & Operations Coordinator plays a key role in growing and supporting our commercial janitorial business. This position combines business development with account management and operational support to drive new client acquisition while ensuring exceptional service delivery for existing commercial accounts.

The ideal candidate is a self-starter who enjoys building relationships, solving problems, and delivering outstanding customer experiences. This individual will partner with clients and Certified Business Owners to maintain service excellence, strengthen customer relationships, and support continued business growth.

Essential Responsibilities

Business Development

• Identify and pursue new commercial business opportunities within the assigned territory.
• Generate leads through networking, prospecting, referrals, and cold outreach.
• Conduct sales presentations and recommend customized janitorial and facility service solutions.
• Develop proposals, negotiate contracts, and close new business opportunities.
• Maintain an active sales pipeline and accurately track leads, opportunities, and customer interactions within the CRM system.
• Meet or exceed established sales and revenue goals.

Account Management & Operations

• Serve as the primary point of contact for assigned commercial accounts.
• Coordinate daily service operations with Certified Business Owners to ensure contract expectations are met.
• Conduct routine customer visits, quality assurance inspections, and brand standards audits.
• Address customer concerns promptly and implement corrective actions when needed.
• Manage contract renewals, service modifications, and special project requests.
• Build strong relationships with customers to support long-term retention and satisfaction.

Customer Experience

• Deliver responsive, professional, and proactive customer service.
• Maintain regular communication with clients to ensure service expectations are consistently met.
• Gather customer feedback and identify opportunities to improve service delivery.
• Support customer retention through relationship management and operational excellence.

Reporting & Market Awareness

• Monitor local market trends, competitor activity, and industry developments.
• Prepare reports on sales activity, operational performance, customer satisfaction, and account status.
• Provide recommendations to improve processes, customer experience, and business growth.

Qualifications

Experience

• 2+ years of experience in business development, outside sales, account management, or customer relationship management.
• Experience within the commercial cleaning, facilities management, or business services industry is preferred.
• Previous operations or service management experience is a plus.
• Demonstrated success meeting or exceeding sales goals.

Knowledge, Skills & Abilities

• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.
• Strong attention to detail and commitment to delivering high-quality customer service.
• Ability to work independently while collaborating effectively with internal teams and Certified Business Owners.

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Management, Marketing, or a related field is preferred.

Additional Requirements

• Valid driver's license with reliable transportation.
• Ability to travel throughout the assigned market for customer visits, prospect meetings, and site inspections.
• Ability to occasionally lift up to 25 pounds and perform site walkthroughs as needed.

Benefits

• Competitive base salary plus commission opportunities based on sales performance and account retention
• 100% employer-paid medical, dental, and vision insurance for employees
• Paid time off and company holidays
• 401(k) with company match
• Monthly car allowance
• Professional development and career growth opportunities

Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.