Patient Services Rep I

Good Shepherd Rehabilitation Network

Berwyn, PA

JOB SUMMARY
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
- Instruct patients to complete documents and forms such as intake and insurance forms.
- Schedule, cancel and confirm patient appointments.
- Compile, record and archive medical charts, reports, and correspondence with confidentiality.
- Operate telephones and direct calls, emails and documents to appropriate staff.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibitilty forms.
- Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
- Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
- Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
- Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
- Clean and organize work area and disinfect equipment after treatment
- Participate in daily log recording as required per site.
- Change linens, such as bed sheets and pillow cases.
- Contribute to a creative culture of daily continuous improvement
ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
  - Essential Accountabilities
    - Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
    - Is professional in all actions and appearance
    - Ensure compliance with regulatory parameters
    - Uses resources wisely - as if they were one's own.
    - Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
    - Demonstrates a personal commitment to ensuring a clean and safe working environment.
    - Anticipates patients'/customers' needs and acts accordingly.
    - Works to enhance patient satisfaction
    - Assist patients and families
    - Analyzes problems from the customers' point of view.
    - Honors patient/customer/employee confidentiality.
    - Seeks feedback on how to improve performance and offers constructive feedback, as well.
    - Applies learning for improved performance.
    - Presents self professionally & demonstrates professional behavior during interactions with others
    - Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style.
    - Customer Service Skills
    - Utilizes AIDET principles to enhance communication.
- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
  - Patient Care Providers
    - Participates in Entity and Department wide initiatives for Patient /Employee safety
    - Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
    - Validation of annual competencies required for the position
- OPERATIONS
  - Essential Accountabilities
    - Scheduling Functions
    - Patient Identification
    - Pre-Reg/Registration-Patient Information Updates
    - Check-in Process
    - Check-out Process
    - Cash Collection
    - Reconciliation and deposit.
    - Insurance Verification Process
    - Email
    - Management of Medical Records
    - Financial Counselor
    - Department Productivity and goals (site specific)
    - Site Opening Function
    - Site Closing Function
    - Ability to Multi-Task
    - Understanding Clinical Work Processes
    - Attendance/Time Management
    - Involvement in Departmental Meetings
    - Personal Impact
    - Health System ID is worn in accordance to GSPP policy
    - Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
    - Flexible and readily adopts new processes and engages in practice operation changes
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    - High School Diploma required
    - Associate's Degree preferred
  - Work Experience
    - Previous healthcare experience preferred
  - Licenses / Certifications
    - Sunrise Billing system certification may be required

Apply

Vacancy posted 12 hours ago

Similar jobs that could be interesting for youBased on the Patient Services Rep I in Berwyn, PA vacancy

Patient Service Rep II
$18 - $21 per hour
...Patient Service Rep II Axia Women's Health is the nation's largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women's Health is a community of over 400...
Suggested
Full time
Temporary work
Work at office
Monday to Friday
Flexible hours
Shift work
Afternoon shift
3 days per week
Axia Women's Health
King of Prussia, PA
4 days ago
Patient Service Rep I
$18 - $21 per hour
...Patient Service Rep I At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health...
Suggested
Full time
Temporary work
Work at office
Flexible hours
Shift work
Axia Women's Health
Lansdale, PA
1 day ago
Patient Services Rep II
...today. SUMMARY OF JOB This position exemplifies delivery of patient experience and assumes responsibility for answering phones,... ...Position also prepares referrals for HMO patients, collects fees for services rendered and completes the end of the day deposit records....
Suggested
Work at office
Redeemer Health Home Care & Hospice
Jenkintown, PA
2 days ago
Patient Service Representative
...Patient Service Representative Job Category: Clinic Support Location: King of Prussia, PA Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder Overview: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder...
Suggested
Full time
Work at office
Monday to Friday
PREMIER ORTHOPAEDICS & SPORTS MEDICINE, PLLC
King of Prussia, PA
2 days ago
PRN Patient Service Representative
$16 - $18 per hour
Looking for flexible work where you can make a real difference in patients' lives? At Integrated Physical Therapy, our Patient Service Representatives are much more than a front desk team. They are the first smile patients see, the calming voice on the phone, and the...
Suggested
Extra income
Part time
Relief
Monday to Friday
Flexible hours
Afternoon shift
Integrated Physical Therapy LLC
King of Prussia, PA
4 days ago
Patient Services Representative
...Patient Service Representative Could you be our next Patient Service Representative within Main Line HealthCare's Paoli, King of Prussia, West Chester, Exton, or Downingtown practices? Why work as a Patient Services Representative with Main Line Health? Make an Impact...
Full time
Part time
Work at office
Shift work
Main Line Health
King of Prussia, PA
4 days ago
Patient Services Representative
$19.94 per hour
...Overview Pay: $19.94/hour Children's Dental Surgery is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact...
Work at office
Monday to Friday
Chord Specialty Dental Partners
Malvern, PA
4 days ago
Patient Service Representative
...Wills Eye a worldwide referral center where more than 250,000 patients are treated annually. From common eye problems to rare sight-threatening... ...general eye care and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia metropolitan...
Daily paid
Full time
Part time
Work at office
Worldwide
Wills Eye Hospital
King of Prussia, PA
4 days ago
Patient Access Rep
...OF JOB Facilitates and stages an intentional, personalized, high quality and efficient experience for the patient, visitor and family who present for services. Maintains a highly visible physical presence upon entry to and departure from the facility/conversation...
Weekend work
Redeemer Health Home Care & Hospice
Jenkintown, PA
2 days ago
Inpatient Coder
...largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive... ...Data abstraction of all physician consultations in SMS and patient's discharge deposition. Effective usage of designated Compliance...
Work at office
Local area
Universal Health Services
King of Prussia, PA
2 days ago
Patient Coordinator
...Patient Coordinator Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting... ...practices and disposes of infectious waste properly Patient Services Associate Duties (as needed/directed) Answers patient calls, responds...
Full time
Work at office
Pennsylvania Medicine
Berwyn, PA
3 days ago
Medical Assistant / Front Desk Administrator
...Curalta Foot + Ankle, LLC is a fast-growing Podiatry practice that values an "Above & Beyond" approach to patient service. We are seeking a team player who will make a positive impact in patients' lives through providing excellent customer service while administrating...
Full time
Work at office
Curalta Foot + Ankle
Wayne, PA
12 hours ago
Medical Receptionist - Part Time
...and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group... ...to thrive in a fast‑paced environment. Exceptional customer service skills. Proven experience in a medical administrative role, with...
Part time
Work at office
Flexible hours
Weekend work
Afternoon shift
ReFocus Eye Health
King of Prussia, PA
4 days ago
Patient Service Representative
...job include, but are not limited to, the following: Helping patients who require assistance while using the kiosk. Taking patients... ...in an expedient manner while providing excellent customer service, compassion, and kindness; Verifying all patient demographic...
Work at office
Shift work
Patient First
East Norriton, PA
12 hours ago
Patient Service Representative
Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation...
Contract work
For contractors
Remote work
Weekend work
Afternoon shift
ZOLL Medical
Willow Grove, PA
12 hours ago
Patient Services Representative
...and appropriate manner using clinic and your name. Provide consistent support/coverage as needed per departmental policy. Direct patients families and visitors to appropriate medical treatment areas in a sensitive and caring manner. Assist with the distributing of reports...
Work at office
Local area
Aya Healthcare
Norristown, PA
4 days ago
Patient Services Representative
...Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley... ...necessary for accurate registration and check-in to fulfill service promise. Obtains and verifies insurance authorizations/precertification...
Local area
Lehigh Valley Hospital
Pennsburg, PA
4 days ago
Patient Service Representative
...Patient Service Representative Looking to elevate your career? Join us! Location: Flourtown, PA Hours: Mon-Fri 8:00 am-4:30pm Department Highlights: Patient-Focused Team Cohesive and Friendly Environment Supportive and Encouraging Atmosphere Here is what you will need:...
Work at office
Solis Mammography
Flourtown, PA
12 hours ago
Patient Service Representative
...Patient Services Representative Could you be our next Patient Services Representative with Main Line HealthCare? Main Line HealthCare practices... ...to this position, you can explore all Patient Services Rep positions within the Main Line HealthCare network. Explore our...
Full time
Part time
Work at office
Shift work
Main Line Health
Media, PA
2 days ago
Patient Service Representative
...Patient Service Representative Job Category: Clinic Support Requisition Number: PATIE011236 Posted: November 17, 2025 Part-Time Location: Norristown, PA 19403, USA Description Patient Service Representative Location: East Norriton Organization: Premier...
Full time
Part time
Work at office
PREMIER ORTHOPAEDICS & SPORTS MEDICINE, PLLC
Norristown, PA
12 hours ago
Patient Services Representative
...Join Our Team as a Patient Service Representative At ChesPenn Health Services, we believe that every patient deserves compassionate, respectful, and culturally sensitive care. As a Patient Service Representative, you'll be the welcoming face of our community health centers...
CHESPENN HEALTH SERVICES
Chester, PA
12 hours ago
Patient Services Coordinator
...clinics is currently seeking hard-working, reliable and motivated candidates for our front desk role in Wayne, PA. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and...
Full time
Work at office
Monday to Friday
Flexible hours
IVIRMA Global
Wayne, PA
12 hours ago
Sales Administrator / Sales Operations
...improves retention, lowers workers' compensation claims, and improves patient outcomes. For organizations under pressure to protect their... ..., prepared, and accountable every single day. From managing how reps spend their time to enforcing meeting cadences and driving deal...
Contract work
Work at office
Immediate start
Flexible hours
ROAR
Wayne, PA
4 days ago
Retail CSR - Customer Service / Sales Rep ENTRY LEVEL
Job Description Job Description Launch Your Career with Genesis Edge Management At Genesis Edge Management, we partner with some of the biggest names in telecommunications—and we’re the team that brings their brands to life. We recruit, train, and develop driven...
Weekly pay
Full time
Part time
Internship
Work at office
Local area
Flexible hours
Weekend work
Day shift
Afternoon shift
Genesis Edge Management Inc
King of Prussia, PA
13 days ago
Patient Service Representative
...Description Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement Job Summary We are seeking a Patient Care Representative to join our team. No healthcare experience required. Applicant must be a growth minded and outgoing person who...
Work at office
Flexible hours
Neurosurgical Care
Collegeville, PA
6 days ago
Patient Service Representative
...Job Description Job Description We are looking for a Patient Service Representative to support patient-facing service operations for a contract position located in the Greater Philadelphia Region. This role is ideal for someone who communicates clearly, stays organized...
Contract work
Work at office
Remote work
Monday to Friday
Shift work
Rotating shift
Weekday work
Robert Half
Blue Bell, PA
5 days ago
Patient Service Representative I
...Job Description Job Description Description: GENERAL SUMMARY The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I...
Work at office
Shift work
Centers for Advanced Urology
Paoli, PA
19 days ago
RN - Patient Care Coordinator
$2,596 per month
...Health, Inc - Paoli Hospital Job Type Travel Offering Nursing Profession RN Specialty Patient Care Coordinator Job ID 18812050 Job Title RN - Patient Care Coordinator Weekly Pay $2596.0...
Weekly pay
Local area
Shift work
Main Line Health
Paoli, PA
12 hours ago
Clinical Aide - Night Shift - King Road
...in regards to health, dental and vision coverage plus paid time off! The role of the Clinical Aide is to provides quality direct patient care to individuals with chemical dependency problems or those with co-occurring disorders of mental illness and chemical...
Full time
Part time
Local area
Shift work
Night shift
Malvern Institute for Psychiatric & Alcoholic Studies
Malvern, PA
a month ago
Event Sales Admin
$16 - $20 per hour
...including filing and maintaining documentation. Commit to safety and sanitation by following established processes, guidelines, and service standards to ensure consistency and accuracy. Live Topgolf’s core values—Fun, One Team, Excellence, Courage, and Caring—every day....
Hourly pay
Work at office
Topgolf Payroll Services
King of Prussia, PA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Services Rep I. Be the first to apply!