Customer Service Associate

Job Opportunity ATC Income Tax is now hiring Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations. Employment from January thru April. Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations! No tax experience necessary. Positions available in Marietta and Decatur. Responsibilities include: Build client rapport Market tax preparation services to in-bound callers using phone script Make outbound marketing calls to previous tax clients using phone script Record accurate notes in online customer relationship management database Prepare tax return estimates for in-bound callers (no experience needed, will train) Resolve basic customer concerns via telephone in a timely and professional manner Provide excellent customer service over the telephone Support Tax Preparer staff Ensure adherence to company policies and procedures Overall office efficiency Requirements: Ability to follow phone script Ability to perform in a fast-paced environment Previous customer service experience is a must Detailed oriented Well organized Self motivated Reliable and punctual Good computer skills Outstanding phone etiquette Proper grammar usage in oral and written correspondence Ability to multi-task Ability to problem solve Ability to work days, evenings and weekends Store hours are 9am 8pm Monday thru Saturday, possible Sundays; shift starts at 9am You will work approximately 30 40 hours per week Compensation - Hourly, plus weekly bonuses There will be a short phone interview followed by an in-person interview There will be a background check for all new hires Thank You ATC Income Tax