Customer Service Associate

Overview Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you. Responsibilities The EVS Department, Customer Service Representative's main function is to handle customer service interactions through face-to-face, email, or telephone communications. May operate a switchboard to route incoming calls to the appropriate party. Record and document various client interactions for management follow-up. Provide administrative duties for the front desk, guest services, and similar facilities or locations. Qualifications High School diploma, GED, or equivalent experience. Advanced computer literacy with knowledge in the Microsoft Office suite. Multitask capability, referencing virtual record-keeping forms while maintaining a multi-line phone system. Advanced problem solving and critical thinking abilities; must answer questions and inquiries, troubleshoot problems, with customer service focused actions. 0 to 2 years previous client-facing hospitality / customer service experience is required. Accurate data input of sensitive information following organization\'s protocols. Ability to understand and quickly retain training on EVS actions and CRM software; prior CRM software experience is valued. Ability to type 30 words per minute. Core Competencies Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care. Grady Total Rewards Health & Wellness: Medical, dental, vision, and prescription drug coverage. Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage. Work-Life Balance: Paid time off, holidays, and family leave benefits. Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement. Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services. Why Join Grady? Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration. Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued. Equal Opportunity Employer Statement Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success. If you\'re passionate about healthcare, ready to make a real impact, and want to thrive in a dynamic, innovative environment, Grady is where your career takes off! Join our Talent Community. #J-18808-Ljbffr