Returns Clerk

Job Description

Job Description

Description:

O’Rourke Sales Company has an opportunity for a Returns Specialist to join our Returns Team at our Davenport, IA Location. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East Coast to the West Coast with six branch operations. 

O’Rourke Sales is an Equal Opportunity Employer.

Job Type: Full-time, Office Environment, Monday-Friday 8am-5pm 

JOB RESPONSIBILITIES  

• Manage external and internal email accounts
• Generate and track claims within an internal software portal 
• Communicate with internal departments relating to returned / defective products
• Evaluate returned items and place in proper inventory
• File claims with carriers when goods are damaged or lost
• File for return authorizations to vendors
• Coordinate with internal and external teams to return shipments to vendors
• Track return shipments and coordinate with accounting ensuring credits are received
• Set daily, weekly, and monthly tasks to manage claim progress
• Update sales staff with progress and disposition of claims
• Other duties as assigned, may vary

JOB QUALIFICATIONS:  

• Highly organized
• Self-motivated
• Good communicator
• Strong computer skills
• Problem-solving abilities
• Information retention
• Demonstrates reliable Attendance/punctuality and work history
• Ability to work within a team
• Ability to prioritize and manage multiple assignments