IT Operations Specialist

IT Operations Specialist Location: St. Louis, MO (Full onsite) Responsibilities Provide Tier II support assisting staff with setup, configuration, troubleshooting, and repair of desktops, laptops, printers, mobile devices, and peripherals. Image and configure computers for new employees. Provide Tier II support for Windows OS and application software, including Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, and Omtool. Perform minor repairs, cleaning, and maintenance of office printers. Provide Tier II support for remote Firm locations. Prepare, package, and ship equipment to Husch Blackwell locations. Participate in a rotating on-call schedule aiding customers after normal business hours. Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm's asset database. Provide Tier II support for Remote Workdays when the office is on a Remote workday; expected to work remotely to support the Firm's customers. Provide Tier II support for Citrix and supported applications. Assist with audio‑visual conferencing, high‑profile presentation setups, and some offsite events for attorneys and clients. Deploy, support and repair smartphones, including iPhones and Android devices. Work directly with mobile carriers such as Verizon and AT&T. Support mobile users working with standard wireless connections, broadband cards, and potential remote connectivity scenarios. Act as local point of contact for all technical support needs in assigned regional locations; liaise with corporate HQ IT team and management. (Regional offices only.) Other duties as assigned. Physical Requirements This position requires team members to regularly move equipment weighing up to 20 pounds, frequently operate a computer and other office equipment, and communicate with other professionals regarding IT needs. Team members must be able to remain in a stationary position 50% of the time. Position Requirements High School Diploma or GED required; 2‑year degree preferred or equivalent combination of professional and educational experience. 3+ years’ relevant Help Desk experience required, preferably in a professional services environment. Knowledge of PC hardware and printer hardware. Desired Certifications A+, Net+ Microsoft MTA / MCTS / MCITP / MOS Dell Hardware Certification Skilled Area Requirements Active Directory Networking TCP/IP Windows Operating Systems Microsoft Office Suite IP Telephony Video Conferencing Document Management Systems iOS and Android Devices Remote Access Troubleshooting Citrix Support Broadband Cards Digital Dictation Devices Please include a cover letter and resume when applying. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only. #J-18808-Ljbffr