Operations Specialist

Job Description

Job Description

Description:

Position: Operations Specialist - Greater Saint Louis Area

An RCAL license is required for this position.

About Cedarhurst: Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle

Why Work for Cedarhurst:

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day.
• We believe our team is our greatest strength. That’s why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We’re committed to promoting from within and supporting team members who want to build their careers with us.
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.

Position Summary: As the Traveling Executive Director for Cedarhurst Senior Living, you will have to opportunity to connect with, and positively impact the lives of, our residents daily! You will be responsible for ensuring the provision of quality nursing care in accordance with Federal, State and Local regulations within Cedarhurst communities, while filing the role of a vacant Executive Director position. In this role, you will be supporting teams within Cedarhurst communities in optimizing each resident’s well-being and overall experience. You will be responsible for the strategic planning and profitability, and accountable for all operations and programs within the community you are serving. Additionally, you will provide training and support to existing Executive Directors, to help ensure they are provided with the resources and tools to be successful within the organization. As an Operations Specialist, you will seek to increase awareness of Cedarhurst Senior Living and our mission to create communities where each person feels loved, valued, supported, and able to live life to the fullest. This position requires frequent overnight travel. Essential

Functions:

• Assist in providing additional training to existing EDs, with the overall goal of improving performance.
• Assist with Cedarhurst acquisitions; work with onboarding Executive Director to ensure they are trained in Cedarhurst policies and procedures.
• Be a mentor to existing EDs and provide a support to any ED that may be struggling in their existing role.
• Excellent oral and written communication and presentation skills, to include group presentations.
• Proven experience in staffing, leading, developing, and retaining a strong team.
• Ability to demonstrate a warm, outgoing, and compassionate personality, as well as a positive outlook and approach to change and improvements.
• Excellent interpersonal, leadership and communication skills to effectively manage the resolution of employee relations issues and/or resident issues.
• Proven ability to appropriately handle confidential information, PHI and comply with HIPAA guidelines.
• Possess sound organizational skills with the ability to multi-task and with a strong attention to detail.
• Self-motivated to accomplish goals with a strong sense of accountability for results.
• Superior analytical, project management and organizational skills.
• Sense of professional curiosity, desire to learn new things, and to find / recommend solutions to problems.
• Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.
• Must enjoy working and interacting with older adults, exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all residents, visitors, employees, and the overall facility.
• While working in an Executive Director (ED) vacancy:
  • Meets and/or exceeds budgets and targeted property performance goals within the communities you serve.
  • Responsible for the day-to-day operations of the Community including profit and loss, marketing, sales, regulatory compliance, maintaining high customer satisfaction, meeting financial expectations, and ensuring a quality workforce.
  • Fully engages in the sales and marketing process by creating an environment where sales flourish, which requires him/her to remain current on the competition, properly position the property in the market, actively participate in the sales process and meet occupancy and revenue goals.
  • Hires, orients, supervises, evaluates, reviews, and appropriately disciplines subordinate staff.
  • Performs conflict intervention and resolution for customers, families, employees and affected parties
  • Manages three to five (3-5) subordinate supervisors who supervise a total of approximately 30-50 employees in the areas of Housekeeping, Resident Care, Maintenance, Dietary and Office.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.

Qualifications:

• Bachelor’s Degree preferred.
• State required license/certification for operating an Assisted Living/Memory Care center is required.
• Applicable state licensure must be in good standing with state.
• Five (5) years plus of experience in a senior care community with proven leadership and organizational skills preferred.
• At least one (1) year of management or supervision experience preferred.
• Makes business decisions based on the best interest of the company and its employees.
• Creates a professional environment that represents the Company’s vision and core values.
• Demonstrates competence in regulatory compliance and ensures that the property stays in regulatory compliance with all regulatory agencies.
• Provides leadership in such a manner that represents key servant leadership principles, including effective listening, empathy, awareness, and persuasiveness to all communities within region.
• Offers proactive solutions to problems and circumstances in keeping with the company vision, values, policies, and standards.

Working Conditions:

• This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
• While performing the duties of this job, the employee may occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance.
• While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.
• This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
• Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment.?
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.