Collections Specialist

Job Description

Job Description

We are looking for a Credit & Collections Specialist to join a collaborative accounting team in Pennsylvania. This contract opportunity with permanent potential is ideal for someone who can balance customer communication, account analysis, and timely follow-up to support healthy cash flow. The position works closely with sales, customer service, and accounting to maintain accurate account records, address payment issues, and provide dependable support across receivables-related activities.

Responsibilities:

• Oversee a portfolio of customer accounts and carry out collection efforts to encourage prompt payment and reduce aging balances.

• Review outstanding invoices regularly, contact customers regarding overdue amounts, and document all outreach, responses, and payment activity.

• Investigate billing or payment discrepancies by coordinating with customers and internal departments to resolve account issues efficiently.

• Evaluate new customer credit requests, help determine suitable credit parameters, and maintain complete and accurate account information in the company system.

• Partner with sales representatives and customer service staff to support positive client relationships while addressing collection matters professionally.

• Assist with payment application review, invoice-related processing, and account maintenance for assigned customers, including national accounts.

• Prepare supporting materials for accounts that may require escalation to external collection resources when internal efforts are unsuccessful.

• Provide backup assistance for accounts receivable tasks such as cash posting, wire processing, lockbox activity, customer statements, invoice copies, and related administrative support.

• Contribute to departmental process documentation and take on additional accounting or receivables projects as business needs arise.

• At least 1 year of experience in collections, accounts receivable, credit, customer account management, or a similar accounting support role.
• Practical knowledge of collection procedures, billing follow-up, and account resolution in a business environment.
• Ability to research payment issues, identify root causes, and coordinate solutions with both customers and internal teams.
• Strong written and verbal communication skills with a detail-focused and service-oriented approach.
• High level of organization and attention to detail, with the ability to manage multiple priorities effectively.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Experience working in an ERP or accounting system; familiarity with Microsoft Business Central, Navision, or NAV365 is preferred.
• Background in commercial or consumer collections is a plus.