PRACTICE MANAGER - PHYSICIAN OFFICE, PRIMARY CARE

PRACTICE MANAGER - PHYSICIAN OFFICE, PRIMARY CARE Will be responsible for daily management oversight of all areas within a specific IHMG Clinic location. This includes direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning. Consider the financial impact of decisions; use financial concepts for decision-making; monitor financial performance; Establish and maintain a safe working environment. Maintain high levels of patient satisfaction, and steady growth in services and revenue. Travel required. Essential Job Functions Staff Management: Direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning Equitably and consistently apply and practice policies and procedures for all staff. Assure completion of staff competencies including mandatory education and programs relative to job-specific criteria. Provide opportunities for staff to actively provide input into the decision-making process; seek input before a decision is made. Encourage commitment to quality work throughout areas of responsibility. Provide regular feedback, praise, and recognition, reward accomplishments and results appropriately. Hold staff accountable for consistently modeling the behavioral standards Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health’s desired culture; effectively match the right person to the right job Provide opportunities for the education, training, and development of staff to help them reach their highest potential Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development Actively support and participate in succession planning initiatives; identify high potentials and prepare them for potential future leadership opportunities within Independence Health Financial/Strategy: Monitor financial performance, develop plans for improvement. Consider financial impact of decisions; use financial concepts for decision-making Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations. Identify and implement revenue enhancement opportunities Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant Ensure compliance with office/clinical policy procedures such as timely patient test authorizations, open ticket completion and tracking, co-pay collection levels, and registration denial levels. Maintain office appearance, order maintenance as needed, and ensure the office is a safe environment for the patients and employees Other duties as assigned. Competency and Experience [Knowledge, Skills and Abilities] Required Qualifications/Experience Associate’s Degree or Higher in Health Care Administration, Business Administration, or related field Five (5) years of clinical, physician practice or healthcare related experience. Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Preferred Qualifications/Experience Experience in Healthcare setting Prior supervisory experience License, Certification & Clearances Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program. Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance Position Type/Expected Hours of Work Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between System locations. Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations. Disclaimer This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential – Absolute Necessity. Marginal – Minimal Necessity. Constantly – 5.5 to 8 hours or more or 200 reps/shift. Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift. Rarely – Less than 0.25 hours or less than 2 reps/shift. Physical Condition Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat X Extreme Cold X Heights X Confined Spaces X X Mechanical Hazards X Use of Vibrating Tools X Operates Vehicle (company) x X Use of Lifting/Transfer Devices X Rotates All Shifts X X X X X On-Call X Overtime(+8/hrs/shift; 40/hr/wk) X X X X Respirator Protective Equipment X Eye Protection X X Hearing Protection X Hand Protection X Feet, Toe Protection X Body Protection X Latex Exposure X X Solvent Exposure X Paint (direct use) Exposure X Dust (sanding) Exposure X X Cytotoxic (Chemo) Exposure X X X Mist Exposure X X X X Laser Exposure X Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential – Absolute Necessity. Marginal – Minimal Necessity. Constantly – 5.5 to 8 hours or more or 200 reps/shift. Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift. Rarely – Less than 0.25 hours or less than 2 reps/shift. Physical Condition Marginal Constantly Frequently Occasionally Rarely Never Walking X X X X Climbing Ladders X Standing X X Kneeling X Squatting (Crouching) X X Twisting/Turning X Keyboard/Computer Operation X X Gross Grasp X X X X Hand/Arm Coordination X X Pushing/Pulling(lbs. of force) X Carry X Transfer/Push/Pull Patients X Seeing Near w/Acuity X X Feeling (Sensation) X X X Hearing Clearly X X Pulling/Pushing Objects Overhead X Reaching Above Shoulder Level X X Reaching Forward X X Lifting Floor to Knuckle X Lifting Seat Pan to Knuckle ### X Lifting Knuckle to Shoulder ### X Lifting Shoulder to Overhead ### X When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr