Case Manager Assistant

The Case Manager Assistant will work closely with a team of case managers who are responsible for managing a heavy caseload, handling all aspects of the case from sign up to final treatment of the client. DUTIES & RESPONSIBILITIES: 1. Support Case Managers in Handling High-Volume Caseloads – Assist in the day-to-day management of multiple personal injury cases, ensuring efficiency and organization throughout the claims process. 2. Assist with Case Intake & File Setup – Gather and input client information, accident details, and case documentation into the firm’s case management software to establish new claims. 3. Verify Insurance Coverage & Liabilities – Contact insurance companies to confirm coverage, policy limits, and liability determinations, ensuring that all necessary information is obtained for case processing. 4. Draft and Send Legal Correspondence – Prepare and send letters of representation, demand letters, medical authorization requests, and other legal documents as needed. 5. Open & Monitor Insurance Claims – Initiate new bodily injury and property damage claims with insurance carriers and follow up to ensure timely processing. 6. Property Damage Resolution – Work closely with insurance adjusters and clients to facilitate the repair or total loss settlement of damaged vehicles, ensuring prompt resolution of property claims. 7. Client Communication & Case Status Updates – Maintain consistent follow-ups with clients regarding treatment progress, insurance updates, and case developments. 8. Monitor Medical Treatment Plans – Ensure clients are following prescribed treatment plans, attending medical appointments, and undergoing necessary evaluations, while updating case managers on treatment status. 9. Maintain Case Files & Documentation – Keep case files, medical records, police reports, and insurance correspondences organized, properly filed, and up to date. 10. Liaise with Medical Providers & Collect Records – Coordinate with doctors, physical therapists, and medical facilities to obtain bills, records, and treatment summaries for demand preparation. 11. Update & Maintain Case Management System – Input case details, track progress, and ensure all client records, documents, and correspondence are accurately logged and easily accessible. 12. Assist with Demand & Settlement Preparation – Work with case managers to prepare case summaries, calculate damages, and gather final medical records before submitting demands to insurance companies. 13. Follow Up on Outstanding Documents & Requests – Track and follow up on missing medical records, billing statements, and insurance responses to avoid case delays. 14. Assist in Negotiation & Settlement Process – Support case managers by coordinating settlement paperwork, obtaining client signatures, and finalizing disbursement documents. 15. General Administrative & Legal Support – Provide additional support by handling phone calls, scheduling appointments, and assisting with other tasks related to case progression. About Pathway Law Firm. PC At Pathway Law Firm, we are dedicated to helping individuals navigate complex legal challenges with confidence and clarity. Our firm is built on integrity, client advocacy, and results-driven representation. We are committed to delivering exceptional legal services with compassion and professionalism. Working at Pathway Law Firm means being part of a highly respected, client-centered team that values collaboration, innovation, and career growth. We invest in our employees by offering a supportive work environment, professional development opportunities, and a culture that fosters success. If you are looking for a firm where your work truly makes an impact and where you will be appreciated for your contributions, Pathway Law Firm is the place for you! Come Experience the Difference and Go Beyond Ordinary – Choose Excellence! At Pathway Law Firm we believe in Five Foundational Principles: Commitment to Excellence – We hold ourselves to the highest standards in client service and legal representation. Culture of Teamwork – Collaboration and mutual support drive our success. Client-Centered Approach – Every case is handled with care, integrity, and dedication to achieving the best outcome. Growth and Development – We provide opportunities for employees to advance their careers and expand their skills. Integrity and Transparency – Ethical decision-making and open communication are the foundation of our firm. We welcome individuals who share our commitment to excellence to apply for our current open position(s) and become a valued part of our team. #J-18808-Ljbffr