Key Holder (Seattle)

Catbird is looking for experienced full‑time Key Holders to join our retail team at the new store in Seattle. Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real‑time, and deliver hands‑on services—including Forever Jewelry welding and device‑based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands‑on with beautiful product. About Catbird Catbird has been in business for 20 years and is known for a curated selection of jewelry and an in‑house line made with ethically sourced materials. Key Responsibilities Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high‑touch buying experience Drive sales by actively engaging customers and confidently selling demi‑fine jewelry, Forever Jewelry, and piercing services Perform Forever Jewelry welding and device‑based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort Coach and support Stylists through real‑time feedback, modeling strong selling behaviors, service excellence, and brand storytelling Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment Open and close the store and support daily operations, including inventory, merchandising, and visual standards Our Ideal Candidate An experienced retail leader with a proven ability to guide and motivate a sales team Sales‑minded and service‑driven, with a strong belief that exceptional customer experience drives results Comfortable performing hands‑on services, including Forever Jewelry welding and device‑based piercing, after training Calm, confident, and organized, with the ability to prioritize and adapt in a fast‑paced environment A thoughtful communicator who leads with kindness, clarity, and common sense Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential Flexible and reliable with scheduling, including weekends and holidays Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry; we’re happy to discuss reasonable accommodations to support individual needs Perks & Benefits Health insurance with 75% of the medical premium covered by Catbird (25% for children) Dental and vision insurance options Flexible Spending Account (FSA) for pre‑tax contributions to medical and childcare expenses Two weeks of accrued vacation and 7 sick days Life insurance (1× annual salary) fully covered by Catbird Voluntary life insurance and short/long‑term disability at reduced group rates 7 days of backup childcare (in‑home or at a Vivvi childcare center) Catbird employee discount: 50‑70% off the Catbird line and 30% off designer pieces 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days) Parental leave: 20 weeks total, with 12 weeks fully paid Pre‑tax transit benefits to help save on commuting costs Professional development stipend: $200/year, plus access to workshops and talks throughout the year The Catbird Foundation: At least 1% of all sales donated year‑round to nonprofits aligned with our values—over $2 MM donated to date Cold brew in the summer Team bonding events and happy hours A warm, casual work environment where people can truly be themselves Plus commission! #J-18808-Ljbffr Catbird NYC