Training Systems Specialist

Job Description

Job Description

Job Title: Training Systems Specialist

Job Description

The Training Systems Specialist serves as the primary point of contact for training and enablement system administration needs and requests. This role focuses on the operational support, configuration, and day-to-day management of Learning Management Systems (LMS) and Learning Experience Platforms (LXP), ensuring that training processes run smoothly and efficiently. The specialist collaborates closely with training and development stakeholders, including trainers, managers, field personnel, and other internal teams, to process training requests, maintain data accuracy, and provide exceptional learner support. This position emphasizes technology and system administration rather than instructional design or content creation, and plays a key role in promoting best practices, driving process improvements, and supporting the overall training and development strategy.

Responsibilities

• Serve as a central point of contact for training and enablement system administrative needs and requests across the organization.
• Process enablement and technology administration requests with a strong focus on LMS and LXP platforms.
• Manage user and customer requests, including account setup, access management, and profile updates in LMS and LXP systems.
• Send personalized learner communications and manage CRM, LMS, and LXP source system data to ensure accuracy and completeness.
• Process enrollment requests in LMS and LXP platforms, ensuring learners are correctly registered for courses and programs.
• Create and manage training assignments in LMS and LXP platforms as requested by training stakeholders.
• Provide ongoing learner support, including troubleshooting technical and access issues, following up on inquiries, and resolving problems in a timely manner.
• Monitor learner progress, generate reports, and provide visibility to internal teams on training completion and performance.
• Serve as a point of contact for learning programs and engage with trainers, developers, managers, and field personnel to support program execution.
• Provide information, data, and analysis as requested, ensuring a high level of customer service to learners and stakeholders.
• Promote best practice approaches aligned with training and development goals and priorities, and encourage adherence to established processes.
• Understand the business goals for training and development as well as the objectives of the assigned business area, and align system support accordingly.
• Maintain and continuously improve quality systems and processes related to LMS and LXP administration, contributing to the achievement of quality objectives through daily actions.
• Exercise judgment in evaluating methods and determining criteria for obtaining solutions to diverse and sometimes complex system-related issues.
• Identify, drive, and participate in process improvement activities to enhance training operations and system efficiency.
• Collaborate with colleagues and stakeholders to obtain guidance on operational support standards, issue resolution, and escalation when required.
• Communicate process improvement opportunities and system-related insights effectively to support the broader training and development strategy.
• Participate in special projects related to training systems and technology as requested, contributing technical and operational expertise.
• Ensure compliance with established training processes, data integrity standards, and system governance requirements.

Essential Skills

• Bachelor’s degree, or an associate degree with 3 years of related work experience, or equivalent total work experience.
• Thorough understanding of business processes related to training and learning operations.
• Experience with Learning Management System (LMS) administration, including configuration, user management, and course management.
• Hands-on experience with Cornerstone OnDemand and SAP SuccessFactors Learning is strongly preferred.
• Strong system administration skills with a focus on LMS and LXP platform support and management.
• Experience with reporting and user management within LMS and LXP environments.
• Excellent communication skills, with the ability to clearly convey information to learners and stakeholders.
• Strong stakeholder management capabilities, including collaboration with trainers, managers, and field personnel.
• Outstanding customer service orientation and interpersonal skills to support diverse user groups.
• Excellent problem-solving and analytical skills to independently resolve a variety of routine and complex system issues.
• Ability to work effectively in a fast-paced and changing environment, managing multiple priorities while maintaining composure and flexibility.
• Ability to identify, drive, and participate in implementing process improvement initiatives related to training systems.
• High level of comfort working with technology and systems such as LMS, LXP, CRM, and productivity tools.

Additional Skills & Qualifications

• Bachelor’s degree or equivalent experience is preferred.
• Proficiency in SuccessFactors, Cornerstone, or other enterprise Learning Management Systems.
• Proficiency in Microsoft tools and/or Google Suite for documentation, communication, and data analysis.
• Experience with other enterprise LMS platforms such as Saba, Workday Learning, Docebo, Moodle, Absorb, or similar LMS solutions.
• Experience supporting Learning Experience Platforms (LXP) is a plus.
• Experience working within regulated environments is beneficial.
• Industry experience in biotech or pharmaceutical is preferred, though candidates from other industries with strong LMS administration experience are highly encouraged to apply.
• Strong consulting skills, including the ability to advise stakeholders on training system best practices and process optimization.
• Ability to provide clear, data-driven insights and analysis to support training and development decision-making.

Work Environment

This role operates on a first-shift schedule, typically from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday. The position follows a hybrid work model, with an expectation of working on-site three days per week and remotely two days per week after the initial training period. The environment is fast-paced and dynamic, with frequent collaboration across training, development, and business teams. Work is primarily performed using enterprise Learning Management Systems and Learning Experience Platforms, along with CRM tools, Microsoft Office or Google Suite, and other digital systems. The setting supports a professional atmosphere that emphasizes quality, continuous improvement, and effective communication, with a focus on enabling efficient and compliant training operations.

This is a Contract position based out of Indianapolis, IN.

The pay range for this position is $37.00 - $37.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Indianapolis,IN.

This position is anticipated to close on Aug 19, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.