Administrative Assistant

Job Description

Job Description

Position Opening –

New Castle Self Directed Services Receptionist/Administrative Representative

Location: 61 Corporate Circle, New Castle, DE 19720

Easterseals Delaware & Maryland's Eastern Shore is seeking a detail-oriented, organized team player with strong administrative and customer service skills who is passionate about making a positive impact. The Self-Directed Services Receptionist/Administrative Representative serves as the first point of contact for inquiries about all Self-Directed Services (SDS) programs. This position provides information on how to access services, supports adult and pediatric camp services, and performs a variety of administrative and clerical duties.

If you're looking for an opportunity to use your skills in a role that directly supports individuals and strengthens our community, we'd love to hear from you. Apply today and make a difference!

Qualifications & Experience:

• At least 3-5 years of experience operating a multi-line phone system or switchboard.
• At least 3-5 years of clerical or administrative support experience.

• Intermediate to advanced knowledge of Microsoft Excel
• Strong organizational skills with close attention to detail and accuracy
• Excellent problem-solving and analytical skills
• Sense of urgency with demonstrated ability to meet deadlines.

Job Duties include but not limited to:

• Screen, direct, and transfer calls efficiently, minimizing hold times.
• Retrieve and respond to voicemail messages throughout the workday.
• Provide accurate information and direct callers to the appropriate Self-Directed Services (SDS) staff member.
• Vet new camp providers and obtain all required documentation.
• Monitor and track camp licenses, ensuring required documentation remains current and identifying upcoming expirations.
• Process all mail and packages assuring accuracy of distribution.
• Assist with other administrative duties as needed.

Preferred Qualifications:

• High school diploma or equivalent required.
• Bilingual skills preferred but not required
• Knowledge of and sensitivity to the needs of individuals with disabilities.
• Familiarity with community resources, programs, and referral services.
• Understanding of Easterseals' mission, vision, and communication standards.
• Ability to comply with all local, state, and federal laws, regulations, and organizational policies.
• Commitment to maintaining health, safety, security, and confidentiality standards.

This is a full-time, in office, 40-hour a week position with daytime hours Monday- Friday 8am-4pm. The salary range for this role is based on experience in the field.

To apply, send resume and cover letter to Danielle Herring at View email address on us.fitly.work

What Easterseals Offers:

• A welcoming environment filled with people who are passionate about our mission.
• Competitive wages and a comprehensive, affordable benefits package
• Retirement plan with company match up to 5%
• 12-paid holidays
• Generous PTO package including three weeks’ vacation after two years’ service.
• Mileage reimbursement
• Performance- based merit increases
• Student loan forgiveness qualifying organization
• Professional development opportunities

Easterseals is proud to create a diverse workforce and is an Equal Opportunity Employer. Visit to learn more about our CARF accredited programs. EEOE

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