Mid-Market Account Manager

Mid-Market Account ManagerReplit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal.We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth.In this role you will:Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retentionChampion customer success by helping businesses realize the transformative potential of AI-powered software creationLead onboarding programs that accelerate customer time-to-value and platform adoptionGuide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation toolsExecute renewal processes with a focus on expansion and long-term partnership developmentMaintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)Gather and communicate valuable customer feedback, championing their interests within ReplitOptimize customers' use of the Replit platform through ongoing training, support, and strategic guidanceRequired skills and experience:3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer toolsExcellent communication skills, with the ability to explain technical concepts to non-technical audiencesProven track record of meeting or exceeding renewal and expansion revenue targetsExperience managing customer relationships from onboarding through renewal and expansionProficiency in using CRM systems and customer success tools (e.g., Hubspot)Ability to quickly learn and articulate the value of new technologies to diverse customer segmentsStrong problem-solving skills and consultative approach to customer challengesSelf-motivated with excellent time management and organizational skills for managing multiple accountsPassion for technology and staying current with industry trends, particularly AI and automationExperience with or strong interest in AI is a plusComfort with data analysis to drive customer success metrics and identify growth opportunitiesNice to have:You're an active Replit userYou've worked at an early-stage startup or in developer toolsExperience with rapid prototyping, product development workflows, or business process automationBackground in customer success at companies serving technical or semi-technical user basesDegree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)Tools + Tech Stack for this role:ReplitHubspot CRMCustomer success and analytics platformsZoomInfoLinkedIn Sales NavigatorHashboard, HexVarious customer communication and project management toolsThis role may not be a fit if:You're not passionate about helping customers succeed and driving long-term relationshipsYou lack an understanding of the software development lifecycle or have little interest in learning about technical workflowsYou're not excited about AI and its potential to transform how businesses operateYou don't enjoy being in client-facing roles where 80% of your day is talking to customersYou prefer transactional interactions over building deep, strategic relationshipsThis is a full-time role that can be held from our NYC office. This role has an in-office requirement.Full-Time Employee Benefits Include:Competitive Salary & Equity401(k) Program with a 4% match (US Only)Health, Dental, Vision and Life InsuranceShort Term and Long Term DisabilityPaid Parental, Medical, Caregiver LeaveFlexible Time Off (FTO) + HolidaysCommuter Benefits (In-Office & US Only)Monthly Wellness StipendAutonomous Work EnvironmentIn Office Set-Up Reimbursement (In-Office Only)Quarterly Team GatheringsIn Office Amenities (In-Office Only)To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.