Night Auditor

Job Description

Job Description

SUMMARY

The Night Auditor position verifies and balances entries and records of financial transactions reported by various hotel departments during day. Duties will include:

• •Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions.
• •Identify the causes of out-of-balance situations in a timely manner.
• •Produce various reports for management.
• •Take initiative to correct errors to prevent re-occurrence.
• •Follow the hotel’s recommended guest arrival and departure procedures.
• •Answer guests’ questions about the hotel services and amenities.

QUALIFICATIONS

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Requires high school math level.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer literate.
• No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• FRONT DESK OPERATIONS: Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the hotel services and amenities.
• NIGHT AUDIT PROCEDURES: Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions; make few errors in the balancing process; identify the causes of out-of-balance situations in a timely manner; produce various reports for management; take initiative to correct errors to prevent reoccurrence.
• RETAIL SERVICES: Stock according to standards; know what items are available to guests; effectively handles guest transactions and/or questions; personally demonstrate effective sales skills.

ESSENTIAL FUNCTIONS

• Ensure that all charges of the day have been properly posted to the appropriate guest folio or master account.
• Ensure that all food and beverage outlets have been balanced and z’d out.
• Ensure that all front office charges, and miscellaneous charges and adjustments have been posted and balanced out.
• Ensure that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
• Maintain work area neat and organized.
• Post room and tax to each guest folio.
• Report all unsafe conditions immediately.
• Review and analyze all adjustments.
• Thoroughly understand accounting machines for front office and food and beverage functions. Ensure that each cashier outlet and front office cashier’s work has been properly completed and balanced.
• Answer telephones.
• Check guests in and out.
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Inform management of any control problems.