Remote Customer Service (MD/VA/PA/DE)

We are seeking a detail-oriented and empathetic Remote Customer Service Intake Specialist to join our team. In this role, you will serve as the primary point of contact for incoming patient, provider, and member inquiries. You will gather necessary demographic and medical information, process authorization requests, and ensure seamless service delivery while maintaining high standards of quality and compliance. MUST LIVE IN (MD/VA/PA/DE) email your resume and reason you are the best fit to View email address on randstadusa.com for immediedate consideration

salary: $17 - $18.99 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

• Answer incoming calls and digital communications from patients, healthcare providers, and health plans.

• Collect and input accurate patient demographic, clinical, and insurance coverage information into the intake database.

• Assist callers with eligibility verification, service authorization inquiries, and general intake processing.

• Review incoming healthcare requests to ensure all required documentation and medical records are complete.

Qualifications & Requirements

• High school diploma or equivalent required; Associate degree or college coursework preferred.

• Minimum 1 to 2 years of customer service experience, preferably in a healthcare, managed care, or insurance environment.

• Must physically reside in Maryland, Virginia, Pennsylvania, or Delaware.

• Familiarity with basic medical terminology and health insurance intake procedures is a plus.

Skills

• Customer Service
• Healthcare
• Patient Support

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.