Financial Aid Specialist

Location : UH Manoa, Honolulu, HI
Job Type: Full-Time Permanent
Job Number: 2026-01734
Department: University of Hawai'i at Manoa - Office of the Vice Provost for Enrollment Management
Division: Financial Aid Services
Opening Date: 08/06/2026
Closing Date: 8/19/2026 11:59 PM Hawaii
Position Number:: 0097543
Description
Title: Financial Aid Specialist

Position Number: 0097543

Hiring Unit: Financial Aid Services


Location: Manoa

Date Posted: August 8, 2026 **READVERTISEMENT

Closing Date: August 19, 2026

Band: A

Salary: salary schedules and placement information

Additional Salary Information: PBA, minimum $4,627/month

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Duties and Responsibilities

• *Responsible for the management of assigned Federal/State/Institutional Aid Program(s). Work closely with the primary resource person for the assigned Aid Program(s).
• *Responsible for developing and writing office policies and procedures to effectively and equitably administer assigned Aid Program(s) ensuring compliance with applicable Federal/State/Institutional regulations. Assist with annual review and revisions.
• *Responsible for the development of formal and informal training sessions for professional and student assistants on assigned duties and /or Aid Programs policies and regulations. Provide training sessions as needed.
• *Responsible for semester and year ending reconciliation of funds.
• *Provide assistance to the Director in responding to inquiries for the annual compliance audit, FISAP and AOR, as applies to assigned Aid Programs.
• *Assist in the development of office operations manual. Assist with annual review and revision.
• *Assist in the development of office awarding/packaging procedures to ensure that all aid programs are awarded in accordance with Federal/State/Institutional regulations. Review annually as needed.
• *Assist in evaluating student financial aid applications and awarding of Federal/State/Institutional aid. Items such as eligibility for need/non-need based aid, Satisfactory Academic Progress, Special Circumstances and etc.
• *Responsible for review of student award offer as new information is received. Learn the disposition of: Petitions for Special Circumstances, non-University resources, Departmental Tuition Waivers and Third Party Payments, etc.
• *Validate student (and parent, if dependent) income and asset information to complete the Federal Verification Process, as required.
• *Assist with providing financial aid counseling/advising to prospective and current students regarding the application process, available sources and types of financial aid, and the completion of required forms and applications.
• *Assist with addressing students¿ needs through professional judgment within the guidelines of Federal regulations.
• *Assist University departments with Federal/State/Institutional aid policies and regulations as to the awarding of financial aid and scholarships.
• *Respond to student inquiries in a professional, clear and articulate manner through written or verbal communications.
• *Plan, schedule and conduct student loan entrance and exit counseling sessions.
• *Based on specific procedures and training, instruct professional and student assistants on assigned Aid Program(s)/duties about any changes in regulations that affect office procedures, the purpose of requirements and office activities.
• *Coordinate with and advise University departments/officials on aid regulations and policies. Offices to include Admissions, Registrar, Cashier, Housing, and other departments as necessary.
• *Assist in the development of consumer documents, such as brochures, flyers and financial aid publications both paper, electronic and other formats.
• *Participate in joint efforts with University departments for high school and community visitations within the state to provide financial aid information to prospective students and their parents.
• *Plan, schedule and conduct financial aid workshops when asked by community and high schools within the State, and University departments.
• *Pursue professional development activities (e.g., Federal Training, PacFAA Workshops) as required by changes in aid regulations and for personal development.
• *Required to learn specific techniques needed to operate effectively and with empathy to all financial aid applicants.
• *Required to deal tactfully but firmly with others.
• Other duties as assigned

*Denotes essential duties

Minimum Qualifications

1. Possession of a baccalaureate degree in arts, social sciences, arts and humanities, science, education, business, or related area and 1 year(s) of progressively responsible professional experience with responsibilities for financial aid services; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Functional knowledge of principles, practices and techniques in the area of customer/student services and/or administrative services demonstrated by knowledge, understanding and ability to apply concepts, terminology.
3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with customer/student services and/or administrative services.
4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the customer/student services and/or administrative services.
5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.
8. Demonstrated ability to establish, maintain, and organize records.
9. Ability to learn and apply specific policies, procedures, and techniques needed to effectively perform all assigned tasks.
10. Ability to answer inquiries in a professional, clear and articulate manner through verbal communications and/or written correspondence.
11. Experience in providing quality customer service.

Desirable Qualifications

1. Knowledge of UHM and its policies and procedures.
2. Knowledge of student information system utilized by UHM.
3. Knowledge of federal financial aid regulations, policies and procedures.

To Apply:
Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following:
1. Resume
2. Cover letter indicating how you satisfy the minimum and desirable qualifications
3. Names of 3 professional references
4. Official transcripts
Must submit an official undergraduate college transcript with verification of degree awarded. Unofficial web-based transcripts or other course and grade reports (e.g. STAR report for UHM) will not be accepted. Copies of official educational transcripts will be accepted but an original transcript must be submitted if selected prior to hiring. Confidential information must be redacted (i.e. social security number, date of birth, etc.).

Inquiries: Jodie Kuba;jodiek

EEO, Clery Act, ADA
EEO, Clery Act, ADA:
The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link:

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: