IT Technician

Location 319 New Zealand Rd,Seabrook, NH, 03874,United States Employee Type FT80 Exempt Solve Problems. Support People. Power the Business. We're looking for a customer-focused IT Technician to join our team at The Brook. In this role, you'll provide hands-on technical support for hardware, software, networks, and business systems while helping employees stay connected, productive, and successful. If you're a proactive problem solver who enjoys technology and helping others, we'd love to meet you. But this isn't just a job, it's being part of something bigger. We are a 100% employee-owned company that proudly gives 35% of our revenue to charitable causes. When you work here, you're part of a team that supports business success while making a positive impact in the community. What You'll Do Serve as the first point of contact for technical support requests Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues Provide remote and in-person support to end users Install, configure, and maintain computers, printers, mobile devices, and related equipment Support user onboarding and offboarding, including account setup and hardware deployment Manage Active Directory accounts, password resets, and user access Document support requests, resolutions, and IT assets accurately Help maintain reliable day-to-day technology operations across the organization What We’re Looking For Minimum of 2 years of IT support experience Experience with Active Directory, Microsoft 365, remote support tools, and basic networking Strong troubleshooting and problem-solving skills Excellent customer service and communication abilities Ability to prioritize and manage multiple tasks in a fast-paced environment Self-motivated, dependable, and able to work independently CompTIA A+, Network+, or similar certifications preferred Why Join Us Employee-Owned Success As a 100% employee-owned company, your contributions directly impact our shared success. Work With Purpose We proudly donate 35% of our revenue to charitable causes, allowing your work to create a positive impact beyond the workplace. Career Growth & Stability Enjoy a full-time salaried position with opportunities to expand your technical skills and advance your career. Technology That Matters Play a critical role in supporting the systems and people that keep our business running every day. Solve problems. Support people. Power the business. #J-18808-Ljbffr