Account Manager - Enterprise, Growth & Retention (Core)

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About the roleWe are Rippling’s sherpas – both for our customers and colleagues. We bring our customers along on the journey as we rapidly enhance and expand the first-of-a-kind employee management platform. We champion the voice of the customer within the company and take an entrepreneurial approach to the role. We're a growing team with massive personal development opportunities. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Enterprise segment own revenue retention and growth of our largest customers.This role must be office based: San Francisco, New York, Austin.What you'll doProactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth.Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approachNavigate a sales process by building relationships with multiple stakeholders through remote meetingsNegotiate and coordinate customer procurement and contract executionBuild and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targetsDevelop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospectingPartner with your Technical Account Manager to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitmentsWhat you will need4+ years of SaaS experience in account management, sales, or quota-carrying customer successTrack record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)Competitive and creative drive to win over customers and think outside the box to get a deal doneDemonstrated ability to run a sales discovery and demo meeting and run a structured sales processProven success building and maintaining long-term commercial relationships (experience managing multi-year renewals)Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the companyHighly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and smallHigh integrity; enthusiastic about building a great company for the long termAdditional informationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email View email address on click.appcast.io highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.This role will receive a competitive compensation package including benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. Compensation for this role - OTE (60/40 commission split for base/variable pay):Compensation:Office/Hybrid (New York, San Francisco): $220,000/year OTEOffice/Hybrid (Seattle, Chicago): $210,000/year OTE*Commission is not guaranteed#LI-Hybrid